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Erin Merida

@erinmerida

Executive Partner & Digital Operations professional with experience in executive support, AI evaluation, and CRM.

At El Callao, I maintained digital records and inventory tracking in Google Sheets and Excel, helping optimize daily administrative workflows and resolve data discrepancies.

As an AI Response Evaluator at TELUS, I assessed AI-generated responses against prompt guidelines and accuracy standards. I also fact-checked and refined digital content for clarity and consistency.

At Language Line Solutions, I handled time-sensitive interpreting and scheduling inquiries while protecting sensitive personal and stakeholder information.

I’ve also worked as a freelance English Tutor, tailoring instruction to individual learning needs. I’m studying International Relations with a specialization in International Security at Universidad de San Carlos de Guatemala.

Experience

Work history, roles, and key accomplishments

Operations and Inventory Assistant

El Callao

Mar 2020 - Jun 2026 (6 years 3 months)

Maintained meticulous digital record-keeping, inventory tracking, and data organization using Google Sheets and Excel to optimize daily administrative workflows. Anticipated operational bottlenecks, verified data accuracy, and resolved discrepancies proactively.

Google Sheets Excel Data organization inventory tracking Administrative Workflows

AI Response Evaluator

TELUS

Nov 2025 - May 2026 (6 months)

Assessed advanced AI-generated responses against stringent criteria, prompt guidelines, and accuracy standards. Fact-checked, edited, and refined digital content under tight deadlines, ensuring clarity and compliance with quality frameworks.

AI Evaluation Fact Checking Content Editing Quality Assurance Attention To Detail

Interpreter

Language Line Solutions

Jun 2022 - Mar 2023 (9 months)

Managed high-volume, time-sensitive client communications and complex inbound scheduling/insurance inquiries with professional poise. Handled highly sensitive personal data with absolute confidentiality and bridged communication gaps across diverse groups.

Communication Skills Confidentiality Scheduling Insurance Inquiry Support Real Time Support

English Tutor

Freelance

Jan 2021 - Present (5 years 9 months)

Delivered individualized client instruction, assessing learning needs and tailoring communication styles to ensure clarity and comprehension. Built long-term professional relationships through consistent engagement and goal-oriented feedback.

Teaching Communication Skills Client Engagement Progress Tracking Feedback