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Laura Pérez

@lauraprez8

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I am a bilingual professional with experience in executive assistance, customer support, administration, and education.

Guatemala

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What I'm looking for

I’m seeking an Executive Assistant, Virtual Assistant, or Administrative Coordinator role.

I am a bilingual professional with experience in executive and virtual assistance, customer support, administrative coordination, and education. I specialize in email and calendar management, scheduling, client communication, troubleshooting, and administrative support. In a previous role, I handled 30+ daily customer interactions while maintaining 95% customer satisfaction and 99% accuracy in registration and scheduling tasks.

I am proactive, organized, detail-oriented, and skilled at anticipating needs, solving problems, and improving workflows. I am proficient in Google Workspace, Microsoft Office, Salesforce, Zendesk, Notion, Asana, and Calendly.

My professional interests include executive assistance, operations coordination, project support, and learning experience design. I enjoy creating efficient systems, supporting teams, and helping businesses run smoothly. I am seeking a growth-oriented remote opportunity where I can contribute my skills, adaptability, and strong communication to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Customer Service Analyst

HCLTech

Jun 2025 - Jan 2026 (7 months)

Delivered comprehensive support to test-takers and testing centers through phone, email, and chat channels. Managed 30+ customer interactions daily, resolved inquiries related to exam scheduling and technical troubleshooting, and achieved a 95% customer satisfaction rating.

Customer Support Technical Troubleshooting Case Management Communication Skills Problem Solving CRM Documentation

Elementary English Teacher

Colegio La Asunción Guatemala

Jan 2025 - May 2025 (4 months)

Coordinated schedules, communications, and educational activities for students, parents, and staff. Developed structured lesson plans aligned with CEFR standards and utilized digital platforms to improve engagement and organization.

Lesson Planning CEFR Assessment Canva Kahoot Google Workspace Communication Skills Collaboration

Customer Service Specialist

IntouchCX

Jun 2023 - Dec 2024 (1 year 6 months)

Managed high-volume customer inquiries through phone and email channels. Identified customer needs, provided timely solutions, and maintained detailed records of interactions and resolutions.

Customer Support Communication Skills Conflict Resolution Problem Solving Data Entry

Medical Appointment Setter

Omni Interactions

Mar 2023 - Dec 2023 (9 months)

Managed provider calendars and scheduled medical appointments using EHR systems. Coordinated appointment confirmations, reschedules, and cancellations while maintaining confidentiality and accuracy.

EHR Systems Calendar Management Appointment Scheduling Customer Service Confidentiality

Technical Support Representative

TELUS International Central America

Mar 2022 - Apr 2023 (1 year 1 month)

Diagnosed and resolved software and hardware issues for customers. Provided technical guidance through phone and digital support channels and escalated complex issues when necessary.

Technical Support Troubleshooting Customer Service Documentation Communication Skills

Customer Service Specialist

VXI Global Solutions

Jan 2020 - Feb 2022 (2 years 1 month)

Assisted customers with account inquiries, complaints, and service requests. Guided users through product navigation and troubleshooting processes while maintaining professionalism.

Customer Support Problem Solving Communication Skills Product Navigation Troubleshooting