Lilliam López
@lilliamlpez
Client Success & Operations specialist driving B2B retention through KPI-led process optimization.
GuatemalaWhat I'm looking for
I’m an operations-driven, commercially acute professional with 7+ years of experience managing executive-level stakeholder relationships and optimizing cross-functional workflows. I translate client needs into scalable internal processes while tracking KPIs and serving as the primary strategic point of contact for high-profile accounts.
In my most recent role, I owned post-sale commercial relationships and satisfaction for corporate enterprise accounts, strengthening retention through proactive monitoring and friction resolution. I’ve maintained a 95% account retention rate and used Net Promoter Score (NPS) strategy to guide improvements.
Before that, I acted as second-in-command supporting operations for U.S.-based stakeholders, influencing client satisfaction, onboarding success, and account longevity. I built structured communication and tracking pipelines, reducing response times to client inquiries by 80% through disciplined performance analytics and early-warning systems.
Experience
Work history, roles, and key accomplishments
B2B Account Specialist
Snack’Delish
Jan 2023 - Present (3 years 6 months)
Owned the post-sale commercial relationship and satisfaction for high-profile corporate enterprise accounts. Provided B2B account management through retention-focused engagement and account health monitoring.
Senior Executive Assistant
Prialto
Jan 2020 - Jan 2023 (3 years)
Supported U.S.-based stakeholders by assisting with operational workflow design, project coordination, and executive administration to improve client satisfaction and account longevity. Managed reporting, documentation, and structured internal processes for multi-client operational alignment.
Managed and analyzed corporate portfolios, tracking KPIs to support data-driven decisions for global accounts. Identified operational and financial risks and partnered with cross-border teams to maintain data accuracy and reporting efficiency.
Education
Degrees, certifications, and relevant coursework
University of San Carlos of Guatemala
Bachelor's degree in Nutrition, Nutrition
2023 -
Completed studies in a Bachelor's degree in Nutrition and managed post-sale commercial relationships for high-profile B2B accounts.
Availability
Location
GuatemalaAuthorized to work in
Job categories
Skills
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