ismail sezer şentürk
@ismailsezerentrk
Customer Support Specialist for live chat and email, helping customers get clear answers and resolve service questions.
TurkeyWhat I'm looking for
As a Freelance Customer Support Representative, I responded to customer inquiries through written live chat, providing clear, helpful answers to service questions and general requests.
As a Freelance Email Support Assistant, I handled customer inquiries and follow-ups with a focus on accuracy and response quality. At Evyap Schools, I communicated with parents about students’ development and educational processes, while handling sensitive conversations and confidential information with discretion.
Experience
Work history, roles, and key accomplishments
Guidance Counselor
Evyap Schools
Jan 2025 - Dec 2026 (1 year 11 months)
Communicated with parents and provided clear information about students' development and educational processes. Managed sensitive conversations with empathy, professionalism, and discretion.
Sales Consultant
Assos Hunters Hotel
Jan 2024 - Dec 2025 (1 year 11 months)
Welcomed customers and provided professional assistance, identifying needs and introducing relevant products and services. Supported customer satisfaction through attentive listening and personalized recommendations.
Freelance Email Support Assistant
Freelance
Jan 2023 - Dec 2024 (1 year 11 months)
Managed customer inquiries through email correspondence, preparing clear and professional written responses. Prioritized accuracy, response quality, and customer experience.
Freelance Customer Support Representative
Freelance
Jan 2023 - Dec 2024 (1 year 11 months)
Responded to customer inquiries through written live chat communication, providing clear and timely responses. Maintained professional communication and focused on customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Çanakkale Onsekiz Mart University
Bachelor's Degree, Guidance and Psychological Counseling
Bachelor's degree in Guidance and Psychological Counseling from Çanakkale Onsekiz Mart University, completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Salary expectations
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