Looking for a job

Iheanacho Chioma

@iheanachochioma

Message

I resolve high-volume customer inquiries across email, live chat, and phone.

Turkey

Message

What I'm looking for

I'm looking for a fast-paced remote customer support or virtual assistance role where I can deliver excellent customer experiences, use CRM tools, collaborate across time zones, and continue growing professionally.

At Sunshine Resort, I managed 60+ customer inquiries daily across email, live chat, and phone while maintaining a 95% customer satisfaction score.

I resolved complaints and account-related issues, improved first-response time by 15% through ticket prioritization and follow-ups, and maintained accurate customer case documentation. I also identified recurring issues and shared actionable feedback to improve service delivery.

I'm trained in customer support and virtual assistance, with hands-on use of Zendesk, HubSpot, Google Workspace, Slack, Zoom, and remote communication tools.

I'm organized, customer-first, and comfortable supporting fast-paced remote teams across global time zones.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Sunshine Resort

Jan 2025 - Jan 2026 (1 year)

Managed 60+ customer inquiries daily via email, live chat, and phone, maintaining a 95% customer satisfaction rate. Resolved complaints and account issues, improving first-response time by 15%.