Looking for a job

Uğurcan Kurt

@uurcankurt

Customer Service Representative at LEADING COMPANY IN THE SECTOR, REMOTE who resolved customer inquiries while maintaining 95%+ satisfaction.

Turkey

Message

At LEADING COMPANY IN THE SECTOR, REMOTE, I resolved customer inquiries through inbound and outbound calls, LiveChat, and Zoho. I diagnosed customer needs and provided tailored solutions in a high-volume remote help desk environment.

I maintained 95%+ satisfaction rates while managing multiple simultaneous chat sessions and accurately logging issues. I also supported customers with product and policy questions through troubleshooting.

I studied Japanese Language and Literature at Erciyes University and International Business/Trade/Commerce at Anadolu University.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

LEADING COMPANY IN THE SECTOR, REMOTE

Dec 2022 - Sep 2026 (3 years 9 months)

Resolved customer inquiries through Outbound/Inbound calls, LiveChat and Zoho by diagnosing needs and delivering tailored solutions in a high-volume remote help desk environment. Maintained 95%+ satisfaction rates while managing multiple simultaneous chat sessions and logging issues accurately. Supported customers on product and policy questions using troubleshooting and clear communication.