DKİdrisUstanın Kişnemesi
@drisustannkinemesi
Customer support specialist with IT training and multilingual communication skills.
TurkeyWhat I'm looking for
I am a customer support–focused professional with an educational background in Information Technology and hands-on training in chat and email support workflows using Zendesk and HubSpot.
I have strong written and verbal communication skills, handle customer inquiries in structured support environments, and am fluent in English (C1) with proficiency in Japanese (JLPT N3).
I am highly motivated to grow in a customer support role, with formal coursework including Inbound Service Fundamentals, HubSpot Academy, and Zendesk foundational training.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Anadolu University
Jan 2020 - Jan 2023 (3 years)
Provided structured chat and email customer support using Zendesk and HubSpot, improving response consistency and resolution rates; applied IT background to troubleshoot technical inquiries. Demonstrated strong written communication in English (C1) and proficiency in Japanese (JLPT N3).
Education
Degrees, certifications, and relevant coursework
AUAnadolu University
Associate Degree, Information Technology
2020 - 2023
Completed an Associate Degree in Information Technology with coursework relevant to customer support and technical troubleshooting.
İncirli Vocational High School
Vocational High School Diploma, Information Technology
2016 - 2020
Vocational high school education in Ankara with a focus on technical and practical skills.
Availability
Location
TurkeyAuthorized to work in
Job categories
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