Open to opportunities

Alexis Jnr

@alexisjnr

Customer and technical support professional with a Computer Engineering background, focused on fast troubleshooting and high CSAT.

Turkey

Message

What I'm looking for

I’m looking for a remote role where I can handle customer and technical issues via chat/email, document and escalate when needed, and consistently meet CSAT and SLA targets, while contributing to AI data annotation or content moderation work.

I’m a results-oriented customer support professional with a Computer Engineering background, focused on resolving issues quickly and accurately across chat and email. In freelance Technical Support work, I documented tickets, guided users through software setup, and escalated complex cases while keeping customer interactions positive.

I bring strong communication, troubleshooting, and CRM-driven organization, with a commitment to SLA compliance. I’m comfortable maintaining knowledge bases, records, and documentation, and I’m interested in remote roles spanning Customer Support, Technical Support, Live Chat, AI Data Annotation, and Content Moderation.

Experience

Work history, roles, and key accomplishments

Technical Support

Freelance

Resolved customer issues via chat and email by guiding users through software setup, documenting tickets, and escalating complex problems. Maintained accurate records to support a positive customer experience and SLA/CSAT compliance.