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Dalila Mehour

@dalilamehour

Multilingual Customer Support Specialist helping international clients with clear communication and practical solutions.

Turkey

Message

What I'm looking for

I’m seeking a remote Customer Service or Customer Support role where I can use my multilingual communication skills in Arabic, French, English, and Turkish. I have experience in client support, complaint resolution, follow-up, and relationship management, and I’m eager to grow with an international team.

Multilingual Customer Service professional with experience in customer support, complaint resolution, and client follow-up. Fluent in Arabic, French, English, and Turkish. Strong communication, problem-solving, and organizational skills. Seeking a remote role with an international team.

Experience

Work history, roles, and key accomplishments

Aftercare Coordinator

Prof clinic

Jun 2024 - Mar 2025 (9 months)

Provided post-treatment customer care and follow-up support. Monitored client recovery, responded to concerns, coordinated follow-up appointments, and maintained accurate client records while ensuring clear and professional communication.

Client Communication Follow up Customer Service Customer Support Client Relationships Complaint Resolution CRM Communication Skills

Exhibition Sales Coordinator

BeamExpo

Jan 2024 - May 2024 (4 months)

Promoted and sold exhibition packages to prospective clients, communicated with participants to identify their needs and recommend suitable solutions, and conducted research to support client outreach and maintained organized customer data.

Client Communication Lead Research Data Entry Customer Relationship Management Sales Customer Service Client Relationships Communication Skills Lead Generation

Customer Service Representative

Yalidine Express

Oct 2021 - Nov 2022 (1 year 1 month)

Managed customer requests and ensured timely follow-up, addressed and resolved customer complaints, and proposed solutions tailored to customer needs while maintaining service quality.

Client Communication Customer Service Customer Support Complaint Resolution Communication Skills Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Istanbul Atlas University

Certificate, Turkish Language

2023 - 2024

Completed Turkish Language Program from levels A1 to B2.

School of Advanced Technology

Master's Degree, Transportation

2019 - 2021

Grade: 16/20

Completed a Master's Degree in Transportation with a final grade of 16/20, developing strong analytical, organizational, and problem-solving skills.

National School of Advanced Technology

Master's Degree, Transportation

2019 - 2021

Grade: 16/20

Earned a Master's degree in Transportation with a final grade of 16/20.

National School of Advanced Technology

Bachelor's Degree, Logistics and Transportation

2016 - 2019

Grade: 14/20

Earned a Bachelor's degree in Logistics and Transportation with a final grade of 14/20.

School of Advanced Technology

Bachelor's degree , Logistics and Transportation

2016 - 2019

Grade: 14/20

Completed a Bachelor's Degree in Logistics and Transportation with a final grade of 14/20, developing strong skills in logistics, transportation, organization, and analytical problem-solving.