Open to opportunities

Yasemin YILMAZ

@yaseminyilmaz1

Message

I'm a customer support professional experienced in call center and live chat, solution-focused communicator.

Zimbabwe

Message

What I'm looking for

I seek a customer support role where I can apply call center and live chat experience, continue learning, work in a collaborative team, and drive measurable improvements in customer satisfaction.

I'm a service and customer support professional with hands-on experience in call centers and live chat, delivering phone and online assistance while meeting daily call targets and maintaining quality standards. I resolved technical issues, collected user feedback, and applied communication skills to improve customer satisfaction.

I work efficiently in teams, prioritize problem-solving and time management, and remain open to new opportunities and continuous learning to grow my customer support career.

Experience

Work history, roles, and key accomplishments

Call Center Customer Representative

Concentrix

Nov 2024 - May 2025 (6 months)

Provided phone-based customer support, resolved inquiries and met daily call targets while maintaining quality standards to improve customer satisfaction.

Customer Service Communication Problem Solving CRM Time Management Quality Assurance Escalation Management

Live Support Representative

Live777

Jul 2018 - Mar 2021 (2 years 8 months)

Delivered live chat support on an online platform, diagnosed and resolved technical issues, and collected user feedback to enhance the customer experience.