Ishita Jadawat

I am a result-driven Product Manager with a proven record of leading cross-functional teams and delivering innovative solutions using Agile methodologies and Scrum frameworks. My expertise lies in aligning product vision with execution, leveraging market research, user-centered design, and data-driven strategies to develop impactful products that meet business objectives and enhance customer satisfaction.

In my current role as a Conversational AI Consultant at The Heineken Company, I directed the global implementation of an AI chatbot, achieving a 70%+ accuracy rate in transforming customer interactions across 30+ countries. My ability to minimize project delays and ensure product compliance has been instrumental in driving Heineken's digital transformation goals. I have also successfully managed billing operations and product development initiatives in previous roles, consistently delivering projects on time and improving operational efficiency.

With a Master’s in Business Analytics and a Bachelor’s in Civil Engineering, I bring a unique blend of technical and analytical skills to the table. I am passionate about using data-driven insights to enhance product strategies and foster organizational alignment, ensuring that I contribute effectively to my team's success.