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harika chandaka

@harikachandaka

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Experienced Product Owner with a strong background in agile methodologies.

India

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What I'm looking for

I am looking for a role that fosters innovation, values collaboration, and offers opportunities for professional growth.

I am a Product Owner with over 11 years of experience in product management and business analysis. My expertise lies in agile methodologies, backlog management, and cross-functional collaboration, which allows me to deliver software solutions that align with business goals effectively. I have a proven track record of engaging stakeholders and managing product roadmaps to ensure successful project outcomes.

Throughout my career, I have spearheaded the design and development of innovative solutions, such as an AI-powered chatbot for unemployment claims, where I utilized Vertex DB and Prompt Engineering to enhance user experience. My role involved defining user stories and acceptance criteria, conducting stakeholder workshops, and delivering a working proof of concept that secured buy-in for productization. I am passionate about leveraging technology to solve complex problems and improve operational efficiency.

In my recent positions, I have led product ownership for client-facing applications, ensuring seamless claim tracking and resolution. I have collaborated with UI/UX designers and development teams to enhance product usability and effectiveness. My commitment to quality and timely delivery has been recognized through awards and certifications, including the Certified Project Management Professional (PMP) and Certified Scrum Product Owner (CSPO).

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

Sails Software Solutions

Dec 2023 - Present (1 year 7 months)

Led product ownership for Casebuilder, a client-facing application used to manage the complete claim lifecycle, ensuring seamless end-to-end claim tracking and resolution. Collaborated with business stakeholders to prioritize and deliver high-impact features enhancing user experience and operational efficiency. Created and maintained a well-groomed product backlog using Jira with clearly defined u

Angular C#)Jira Confluence Figma Postman Azure DevOps UI UX Design Agile Methodologies

Product Owner

Sails Software Solutions

Aug 2022 - Dec 2023 (1 year 4 months)

Delivered unemployment claim solutions through efficient backlog grooming and sprint planning, clearing 90% of unemployment claim backlog in 4 months. Bridged communication between product and IT teams to prioritize feature roadmaps. Led sprint planning, daily stand-ups, and retrospectives to ensure agile processes were effectively implemented.

C#)Angular PowerBuilder Agile Methodologies Backlog Grooming Sprint Planning Release Management

Business Analyst

Tech Mahindra

Mar 2018 - Apr 2021 (3 years 1 month)

Led cross-team communication to implement service improvement plans. Designed and executed test plans, ensuring high-quality deliverables.

Test Planning Test Execution Service Improvement Planning Quality Assurance

Senior Business Analyst

Sails Software Solutions

Jun 2021 - Jul 2022 (1 year 1 month)

Collaborated with stakeholders to align business requirements with development efforts, ensuring clear understanding and prioritization of deliverables. Created detailed user manuals, training materials, and documentation to support end-users and enhance product adoption. Conducted requirement analysis sessions and translated business needs into functional and technical specifications.

VB.NET Functional Specifications Product Specification Backlog Grooming UAT

Product Owner AI POC UC Chatbot Accelerator

Internal Initiative

Jan 2024 - Present (1 year 6 months)

Spearheaded the design and development of an AI-powered chatbot for Unemployment Claims (UC) use cases using Vertex DB, Knowledge Agents, and Prompt Engineering. Designed knowledge ingestion pipelines, user prompt flows, and failover decision trees ensuring consistent responses. Collaborated with the dev team on embedding chat interface into the UC SIDES HUB and Casebuilder modules.

Vertex AI Angular C#)Azure Jira Confluence Prompt Engineering Knowledge Agents Chatbot Development

Junior Business Analyst

Tech Mahindra

Mar 2015 - Feb 2018 (2 years 11 months)

Managed intranet migration projects, ensuring smooth integration with Oracle systems. Conducted technical training and supported complex operational processes.

Java Oracle Systems Technical Training Support Operations Project Management

Production Support Analyst

Tech Mahindra

Mar 2014 - Feb 2015 (11 months)

Resolved application and database issues, ensuring minimal downtime. Implemented code changes to enhance system adaptability.

Java Application Support

Education

Degrees, certifications, and relevant coursework

Lendi Institute of Engineering

Bachelor of Technology, Electrical & Electronics Engineering

2008 - 2012

Grade: 70%

Completed a Bachelor of Technology in Electrical & Electronics Engineering, gaining foundational knowledge in the field. Achieved a commendable academic performance with 70% marks.