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raghu thotakaras

@raghuthotakaras

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Dynamic Lead Product Manager with 11 years of SaaS experience.

India

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What I'm looking for

I am looking for a challenging role in a growth-oriented company that values innovation and collaboration.

I am a dynamic Lead Product Manager with over 11 years of experience in building and scaling SaaS, AI, and E-commerce products. My expertise lies in driving product-market fit, optimizing user engagement, and maximizing revenue through data-driven strategies. I have a proven track record of leading cross-functional teams and launching innovative AI-driven platforms that deliver high-impact solutions.

Throughout my career, I have successfully spearheaded the development of various platforms, including an AI Influencer Chatbot that increased user engagement by 20% and a whitelabel order procurement platform that supports over 5000 locations. My ability to align business goals with product strategies has consistently resulted in improved operational efficiency and significant revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Lead Product Manager

Current

Datamatics Global Services Ltd.

Apr 2023 - Present (2 years 2 months)

Spearheaded the development of AI-driven platforms, including an influencer chatbot and a whitelabel order procurement system. Improved user engagement by 20% and scaled operations for 5000+ locations. Implemented Agile practices, enhancing team efficiency and reducing time-to-market.

Product Management Agile Development ReactJS Python Django REST APIs Data Analytics KPI Tracking User Research Figma

Agile Coach and Product Delivery Manager

SellersCommerce (Landmark IT Solutions)

Apr 2019 - Mar 2023 (3 years 11 months)

Led a cross-functional team to scale a B2B and B2C eCommerce SaaS platform, increasing sales by 20% and site traffic by 30%. Managed over 200 SMB accounts, achieving $3.6M in revenue while reducing churn to 1.5%. Developed customer-centric roadmaps for revenue growth.

Product Strategy Team Leadership Ecommerce SaaS Customer Relationship Management Sales Growth Data Analysis Roadmapping Stakeholder Management Agile Methodologies

Team Lead

Conneqt Business Solutions

Apr 2017 - Apr 2019 (2 years)

Managed a team of 18 agents, focusing on improving operational KPIs and reducing attrition. Achieved SLA and quality goals, enhancing overall team performance and service delivery.

Team Management KPI Tracking Quality Assurance Leadership Communication Process Improvement Performance Management Stakeholder Engagement

Senior Consultant – Business Analyst

Sutherland Global Services

Mar 2015 - Apr 2017 (2 years 1 month)

Conducted comprehensive data analysis and gathered business requirements to create product requirement documents. Enhanced user experience through competitor analysis and strategic recommendations.

Data Analysis Business Requirements Document User Experience Competitive Analysis Stakeholder Management Communication Problem Solving Critical Thinking Agile Practices

Client Service Specialist

Tata Business Support Services

Nov 2013 - Apr 2015 (1 year 5 months)

Exceeded customer service targets and provided feedback for process improvements. Ensured high-quality client interactions, contributing to overall customer satisfaction.

Customer Service Process Improvement Communication Problem Solving Quality Assurance Performance Metrics Team Collaboration Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University

Bachelor of Technology, Electronics and Communications

2008 - 2012

Completed a Bachelor of Technology (B.Tech) with a major in Electronics and Communications, focusing on the principles of electronics, communication systems, and their applications in technology.