Swapnil Khurana

Led the implementation of Agentic AI in a banking portfolio management platform, reducing customer support costs by 35% and improving first-contact resolution by 25%. Designed and orchestrated intelligent agents capable of autonomously handling customer investment queries and generating personalized product recommendations.

Implemented a Digital Sales Platform and developed a product roadmap for various products, collaborating with cross-location teams and diverse stakeholders. Developed and deployed a chatbot leveraging Large Language Models (LLM) and Natural Language Processing (NLP) for banking products, enhancing customer satisfaction through more accurate and personalized responses.

Led the entire lifecycle of new product development from ideation to securing funding, ensuring alignment with product line strategy and managing KYC, AML, and Capital Markets. Oversaw end-to-end product development, including backlog and roadmap management, requirement gathering, and stakeholder engagement, while implementing OpenAI and Generative AI solutions to enhance product capabilities.

Led a new product launch for South African retail banking market and managed squad representation in the tribe (Scrum Spotify Model), scaling Agile (SAFe) across the enterprise. Performed business analysis and product ownership for implementation projects, including stakeholder communication, scope and integration management, and strategy formulation.

Led the elicitation of requirements and created Functional Requirement Documents (FRD), Software Requirement Specifications (SRS), UI/UX designs, and prototypes. Managed UAT and testing phases for KYC and Customer Onboarding processes, focusing on product management, technical business analysis, and risk and gap analysis.

Acted as the liaison between business, technology, compliance, and legal teams to drive business improvements, focusing on maximizing ROI and aligning with business objectives. Managed end-to-end business analysis, product and test management, change and implementation management, and served as a Scrum Master for three teams.

Acted as the liaison between business, technology, compliance, and legal teams to drive business improvements, focusing on maximizing ROI and aligning with business objectives. Performed business analysis, technical and functional analysis, and created Selenium automation scripts in Java with J-unit and Test NG frameworks.

Completed a postgraduate advanced program focusing on Machine Learning and Business Analytics. This program provided in-depth knowledge and practical skills in leveraging data for business insights and decision-making.

Undertook a program in Global Business Management, gaining expertise in international business strategies and management practices. The curriculum covered various aspects of global commerce and leadership.

Earned a Bachelor's degree in Computer Science Engineering. The program provided a strong foundation in computer science principles, software development, and engineering methodologies.