Ishita Charan

Partnered with tech teams to develop and deploy ML models for energy scheduling and electricity price forecasting, delivering INR 40M savings in DSM penalties and INR 20M incremental trading revenue. Led Agile delivery of advanced analytics solutions using JIRA, Leena AI, and Power BI to track milestones and communicate progress to senior stakeholders.

Led end-to-end scoping, planning, and delivery of Conversational AI products, achieving 75%+ accuracy in AI chatbot customer interactions and supporting global digital transformation. Reduced project delivery delays by 25% through proactive risk management and aligned testing to deliver 100% product compliance with zero-defect rollouts across international markets.

Reduced billing process errors by 15% using database validation, root cause analysis, and automated data quality checks for commercial energy products. Improved reporting accuracy by 10% by building SQL and Tableau dashboards for billing operations across multiple RTO jurisdictions.

Led assurance and release readiness for 10+ ed-tech products across the USA, India, and APAC regions. Managed end-to-end product delivery by aligning quality standards, stakeholder expectations, and release timelines.

Drove a 12% increase in customer conversions by designing and executing A/B testing frameworks to optimize product features and user experience. Spearheaded product development initiatives and delivered three high-impact product launches on time and within budget constraints.

Completed a Master's program in Business Analytics at the Indian Institute of Management Indore from 2021 to 2022.

Completed a Bachelor of Technology (B.Tech) in Civil Engineering at Maharani Girls Engineering College from 2014 to 2018.