Himalayas logo
ishimwe henryIH
Open to opportunities

ishimwe henry

@ishimwehenry

Customer-focused service professional skilled in social media coordination and digital tools.

Rwanda
Message

What I'm looking for

I seek a role where I can provide excellent customer service, grow in digital communications, and contribute to a collaborative, learning-focused team.

I am a customer-focused professional with hands-on experience resolving high volumes of customer inquiries, managing CRM records with strong accuracy, and supporting new agent training. I combine practical customer service achievements—maintaining a 90%+ CSAT and earning a JetBlue Customer Service Certification—with social media coordination skills that increased engagement by 25%.

I am digitally literate with experience using Meta Business Suite, Canva, MS Office, and Google Workspace, and I bring strong communication, adaptability, and teamwork to every role. I tutor science subjects and design lesson plans, demonstrating my ability to explain complex ideas and track measurable progress.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

EB

Ecole des Sciences Byimana

A-Level, Physics–Chemistry–Biology (PCB)

2021 - 2024

Grade: Merit (Top 15%)

Completed A-Level studies in Physics, Chemistry, and Biology (PCB) with Merit, ranking in the top 15% of the cohort.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
ishimwe henry - Customer Service Representative - CCI Rwanda | Himalayas