Open to opportunities

ishimwe henry

@ishimwehenry

Message

Customer-focused service professional skilled in social media coordination and digital tools.

Rwanda

Message

What I'm looking for

I seek a role where I can provide excellent customer service, grow in digital communications, and contribute to a collaborative, learning-focused team.

I am a customer-focused professional with hands-on experience resolving high volumes of customer inquiries, managing CRM records with strong accuracy, and supporting new agent training. I combine practical customer service achievements—maintaining a 90%+ CSAT and earning a JetBlue Customer Service Certification—with social media coordination skills that increased engagement by 25%.

I am digitally literate with experience using Meta Business Suite, Canva, MS Office, and Google Workspace, and I bring strong communication, adaptability, and teamwork to every role. I tutor science subjects and design lesson plans, demonstrating my ability to explain complex ideas and track measurable progress.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Rwanda

Oct 2024 - Oct 2025 (1 year)

Resolved 60–80 daily customer inquiries achieving 90%+ CSAT, managed CRM records with 95% accuracy, and supported training of new agents to improve service quality.

Customer Support CRM CSAT Active Listening Problem Solving Training