SHIMWA Herve
@shimwaherve
Customer support specialist skilled in communication, problem-solving, and cross-cultural service.
RwandaWhat I'm looking for
I am a customer support specialist with hands-on experience assisting customers across diverse regions, acting as a product expert, and collaborating with teams to ensure smooth operations. I bring strong communication, active listening, and problem-solving skills honed in fast-paced training and event environments.
My background includes practical customer-facing roles and short-term professional development placements, including Harambee Youth Employment Accelerator and participation in talent and leadership events like Unleash-Rwanda and Hanga Pitch Festival. I have a Bachelor's in Business Information & Communication and additional certifications that support my customer service and professional development.
I am dependable, team-oriented, and driven to apply my interpersonal and time-management strengths to help organizations deliver outstanding customer experiences and improve operational workflows.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
PawaTech
May 2024 - Present (1 year 10 months)
Assist customers across diverse regions as a product expert, resolving issues empathetically and collaborating with agents and leads to ensure smooth operations.
Trainee
Harambee Youth Employment Accelerator
Mar 2024 - Mar 2024 (0 months)
Participated in training sessions and applied learned skills in mock interviews and real-world scenarios to boost professional English and workplace confidence.
RPSA Delegant
Rwanda Pharmaceutical Student Association
Mar 2024 - Mar 2024 (0 months)
Advocated for pharmaceutical students' interests, facilitated communication with industry professionals, and organized activities to promote professional development.
Usher
Hanga Pitch Festival
Dec 2023 - Dec 2023 (0 months)
Guided attendees to seats, assisted with event logistics, and provided information to guests to ensure smooth event operations.
Talent
Unleash-Rwanda
Dec 2023 - Dec 2023 (0 months)
Participated in collaborative group projects and workshops to develop personal talents and demonstrated skills at Unleash Rwanda events.
Education
Degrees, certifications, and relevant coursework
Mount Kigali University
Bachelor of Business Information & Communication, Business Information & Communication
Bachelor of Business Information & Communication studies completed at Mount Kigali University, covering business and ICT-related coursework.
Petit Séminaire Saint Vincent de Ndera
A-level Certified Diploma, Mathematics, Chemistry & Biology
2016 - 2023
Activities and societies: Debate Captain; Prefect; Music Team Leader
Completed A-level (Mathematics, Chemistry & Biology) with leadership roles as Debate Captain and Prefect and participation as Music Team Leader.
Unleash Rwanda
Certificate of Participation, Talent Development / Youth Program
Participated in the Unleash Rwanda program and received a Certificate of Participation for talent development and collaborative projects.
Oxford School of Climate Change
Certificate of Completion, Climate Change
Completed a Certificate of Completion in climate change topics from the Oxford School of Climate Change.
Availability
Location
RwandaAuthorized to work in
Job categories
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