cyubahiro claude

I am a motivated and multilingual customer service professional with over 5 years of experience in delivering high-quality client support in both administrative and e-commerce environments. My expertise lies in handling inquiries, resolving issues, and maintaining customer satisfaction across various digital channels. I thrive in fast-paced, multicultural settings and possess excellent communication skills in both English and French.

In my most recent role as a Customer Support & Administrative Assistant at Coco Rwanda, I successfully managed incoming customer queries via email and calls, resulting in a 30% increase in satisfaction scores. I also provided accurate product information and resolved order-related issues efficiently. My previous experience as a Volunteer Administrative Assistant at Esther’s Foundation and as a Records Clerk at Kigali National Library further honed my organizational and communication skills, allowing me to support smooth workflows and enhance client experiences.