Open to opportunities

Tyerra Baskin

@tyerrabaskin

Message

Customer-focused call center professional skilled in resolving issues with accuracy and empathy.

Zimbabwe

Message

What I'm looking for

I’m looking for remote call center work where I can handle high-volume calls, resolve issues with empathy, meet quality and attendance metrics, and work within clear scripts and compliance guidelines—backed by a supportive, performance-focused team.

I’m a customer-focused professional with experience handling high-volume inbound and outbound calls while delivering accurate, empathetic, and efficient service.

I resolve customer inquiries, complaints, and service issues in a timely manner, using active listening, de-escalation, and follow-through to reach clear outcomes.

I document interactions and call details accurately in CRM systems, while following call scripts, quality standards, and compliance guidelines. I also meet performance expectations including call quality, handle time, attendance, and productivity.

I’m highly dependable and well-suited for remote call center environments, with a dedicated home workspace, reliable high-speed internet, and comfort with long phone shifts. I bring strong time management, multitasking, and confidential information handling to every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Company Name

Handled high-volume inbound calls by resolving customer inquiries, complaints, and service issues in a timely and professional manner. Documented call details in CRM systems while following call scripts, quality standards, and compliance guidelines and meeting attendance/productivity performance metrics.