Open to opportunities

Ijeoma Marvisly

@ijeomamarvisly

Message

Customer Support Representative with 3+ years delivering email and live-chat telecom assistance.

Nigeria

Message

What I'm looking for

I’m seeking to contribute effectively to a customer support team where I can own email/live-chat issue resolution, manage escalations and follow-ups, maintain SLA targets, and collaborate across internal teams to improve customer satisfaction.

I’m a CustomerCare Service Representative with over 3 years of experience delivering excellent customer support through email and live chat in the telecommunications industry. I respond to a high volume of inquiries in a timely, professional manner, resolving complaints and service-related issues while keeping the customer experience positive.

I’m highly detail-oriented and organized, with strong scheduling, time management, and follow-up skills to drive prompt resolutions. I maintain accurate customer records, meet service level agreement (SLA) targets using CRM & ticketing systems, and work closely with internal teams to ensure consistent, quality customer service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Telecommunication Firm

Jun 2021 - Present (4 years 11 months)

Managed high-volume customer inquiries via email and live chat, resolving service issues and complaints while maintaining positive customer experience and SLA targets. Coordinated account support, scheduling, follow-ups, and escalations with internal teams to ensure timely resolution.

Live Chat Support Complaint Resolution Scheduling Professional Written Communication Team Collaboration