Open to opportunities

RONIT CHOWDHURY

@ronitchowdhury

Customer-focused telecalling and customer service professional delivering high satisfaction through CRM and problem-solving.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role where I can use CRM, telecalling, and strong problem-solving to resolve inquiries and improve satisfaction. I want a team that values measurable service quality like my 98% score.

I’m a customer-focused, results-driven Customer Service Representative with 1 year of experience in customer support and telecalling operations at Tech Mahindra. I handle customer inquiries, resolve complaints professionally, and deliver an excellent customer experience through clear communication and problem-solving.

In my role, I managed inbound and outbound customer calls while maintaining high service quality standards. I used CRM software to document customer interactions and ensure timely issue resolution, achieving and maintaining an average customer satisfaction score of 98%.

I’m recognized twice as Employee of the Month and was nominated for Employee of the Year for exceptional performance and productivity. I also provide technical support and sales-related customer retention support, and I’m fluent in English, Hindi, and Bengali.

Experience

Work history, roles, and key accomplishments

Telecaller Executive

Tech Mahindra

Jun 2021 - Aug 2022 (1 year 2 months)

Managed inbound and outbound customer calls, resolving inquiries and technical issues while maintaining a 98% customer satisfaction score. Awarded Employee of the Month twice and nominated for Employee of the Year based on service excellence and productivity.