Looking for a job

Phiona Muvuti

@phionamuvuti

Message

I resolve customer inquiries through empathetic, accurate chat and email support.

Zimbabwe

Message

What I'm looking for

I'm looking for a full-time remote customer support role where I can deliver excellent chat and email service, work independently or with a remote team, learn new support systems, and support customers across international time zones.

I provide professional, empathetic customer support through chat and email, helping customers identify issues and find clear, effective solutions.

As a Freelance Customer Support Assistant, I respond promptly to written inquiries while maintaining a positive, customer-focused experience. I've strengthened my communication, organization, and problem-solving skills while working independently in remote environments.

I'm comfortable adapting to new online platforms, remote workflows, and customer support software. I bring strong written English communication, attention to detail, and a commitment to customer satisfaction.

I'm available for full-time remote work and flexible across different shifts and international time zones.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support Assistant

Current

Freelance

Jan 2025 - Present (1 year 8 months)

Provided professional and prompt customer support through written communication, identifying issues and delivering clear solutions. Maintained a positive, empathetic approach while adapting to new platforms and remote workflows.

Customer Support Email Management Problem Solving Written Communication Remote Collaboration Time Management Communication Adaptability