Mykola Ivas
@mykolaivas
I resolve customer requests and keep remote operations accurate, responsive, and organized.
What I'm looking for
At MultiMaxx, I handle daily client communication by email and phone, providing clear, timely, and professional responses.
I process bookings and client requests accurately, making sure details are recorded and confirmed. I resolve issues and complaints through to completion while managing multiple requests in a fast-paced international environment.
I've built practical strengths in documentation, prioritization, time management, and working to deadlines. I'm comfortable learning new systems, tools, and operational processes quickly.
I'm ready to contribute to customer success, operations support, virtual assistance, or administration in a fully remote team.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
MultiMaxx
Jan 2023 - Present (3 years 7 months)
Handled daily client communication via email and phone, providing clear, timely and professional responses. Processed bookings and client requests with high accuracy, ensuring all details were correctly recorded and confirmed.
Education
Degrees, certifications, and relevant coursework
Odesa Maritime College of Fishing Industry named after Oleksii Solyanyk
2015 - 2019
Pursued studies at Odesa Maritime College of Fishing Industry named after Oleksii Solyanyk from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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