Open to opportunities

carlo rives

@carlorives

Message

Dynamic professional with 15 years of diverse experience in sales.

Mexico

Message

What I'm looking for

I seek a role that values collaboration, fosters growth, and emphasizes customer satisfaction.

I am a dynamic professional with 15 years of diverse experience in sales, management, and technical support, consistently driving business growth and customer satisfaction. My proven expertise in bilingual communication allows me to effectively engage clients in both English and Spanish, expanding market reach and enhancing customer relationships.

Throughout my career, I have demonstrated strong leadership skills by managing teams, optimizing operations, and enhancing profitability. I am adept at leveraging data analytics to inform strategic decisions and improve service delivery. My passion lies in fostering positive customer relationships and achieving exceptional outcomes.

Experience

Work history, roles, and key accomplishments

Current

Intake Position

Current

Intugo

Jan 2023 - Present (2 years 6 months)

Managed comprehensive intake processes, ensuring efficient and accurate client onboarding. Conducted data analysis to enhance service delivery and inform strategic decisions.

Intake Process Data Analysis Cross Functional Collaboration

Current

AI Data Scientist and Translator

Current

Oulier

Conducted focus groups with stakeholders to identify key data requirements for projects. Analyzed data to identify patterns and trends, allowing for better decision-making.

Data Analysis Data Collection Technical Translation Audio Transcription

Bilingual Sales Representative

Teleperformance

Nov 2021 - Jun 2023 (1 year 7 months)

Executed effective sales strategies that drove revenue growth while enhancing customer engagement. Managed client accounts, providing tailored solutions and ensuring high levels of satisfaction.

Sales Strategies Customer Engagement Account Management Market Research Data Analysis

Cook Manager

El Hornito

Mar 2018 - Feb 2020 (1 year 11 months)

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Managed staff schedules and maintained adequate coverage for all shifts.

Customer Service Food Safety Supply Chain Management Inventory Control

Manager

Silver Snake Tattoo

Feb 2011 - Jul 2021 (10 years 5 months)

Managed daily operations, ensuring efficient workflow and high-quality customer service. Led a team of artists and support staff, fostering a collaborative and productive work environment.

Operations Management Team Leadership Inventory Management Marketing Strategies Data Analytics

Education

Degrees, certifications, and relevant coursework

IUNA

Graduated in Art History, Art History

Studied Art History, gaining knowledge of various art movements and historical contexts. Developed skills in critical analysis and research within the field.