Open to opportunities

Pablo Moreno

@pablomoreno1

Message

Dynamic bilingual interpreter with extensive customer service experience.

Mexico

Message

What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a dynamic and results-driven professional with extensive experience in customer service, sales, and bilingual interpretation. My proven ability to increase profitability, close business deals, and implement process improvements has been a cornerstone of my career. I excel in problem-solving, conflict resolution, and thrive under pressure, always focusing on exceeding goals and delivering high-quality service.

In my recent role as a Bilingual Medical Interpreter at Datamark, I provided accurate interpretation for 911 emergency calls and assisted healthcare professionals and social workers. My experience as an Executive Interpreter at Human Quality allowed me to deliver B2B interpretation services while managing high-pressure situations with professionalism. I have also worked as a Bilingual Customer Service Agent at Teleperformance, where I advised U.S. clients on financial matters and resolved disputes efficiently.

Experience

Work history, roles, and key accomplishments

Bilingual Medical Interpreter

Datamark

Jul 2024 - Dec 2024 (5 months)

Provided accurate interpretation for 911 emergency calls, healthcare professionals, and social workers. Assisted with labor and delivery cases and medical procedures, supporting clients in banking and collections through bilingual services.

Client Services Problem Solving

Executive Interpreter

Human Quality (Olympus Campaign)

Jan 2024 - Mar 2024 (2 months)

Delivered B2B interpretation services for 911 calls, financial institutions, insurance companies, and roadside assistance. Managed high-pressure situations and handled customer escalations with professionalism.

Crisis Management Customer Service Conflict Resolution

Bilingual Customer Service Agent & Executive Assistant

Teleperformance

Oct 2021 - Jul 2023 (1 year 9 months)

Advised U.S. clients on financial matters, managed customer disputes, and provided bilingual support in payments and collections. Assisted management with reports and administrative tasks.

Customer Service Dispute Resolution

Supervisor, Social Development Department

Secretaría del Bienestar

Sep 2018 - Aug 2021 (2 years 11 months)

Oversaw national programs to mitigate economic and social impacts on citizens. Developed temporary employment programs and monitored performance, acting as a liaison between citizens and agents.

Program Management Performance Monitoring Liaison

Education

Degrees, certifications, and relevant coursework

Universidad Metropolitana de Xalapa

Bachelor's Degree, English Language

2019 - 2023

Pursuing a Bachelor's Degree in English Language, focusing on advanced language skills and communication. The program includes comprehensive training in linguistics, literature, and translation.