Open to opportunities

Uzhas Orion

@uzhasorion

Message

Team leader and content moderator with a focus on customer service.

Mexico

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a dedicated team leader and content moderator, I have spent over a decade honing my skills in customer service and data analysis. My journey began in the customer support sector, where I developed a strong foundation in managing teams and ensuring exceptional service delivery. I have successfully led teams for major companies like Netflix and Microsoft, focusing on creating a positive work environment and fostering strong relationships among team members.

Throughout my career, I have been recognized for my proactive approach to problem-solving and my commitment to continuous improvement. My experience includes overseeing operations, providing coaching and mentorship, and analyzing data to enhance service quality. I believe that a positive attitude and a focus on customer satisfaction are key to achieving success in any role.

Experience

Work history, roles, and key accomplishments

Team Leader and Content Moderator

Apex Systems

Apr 2023 - Mar 2024 (11 months)

Led a team of content moderators for data services at Microsoft, focusing on mentoring and cultivating relationships while ensuring high-quality content moderation.

Team Leadership Content Moderation Data Analysis Mentoring Customer Service Communication Skills

Collections Specialist

Johnson Controls

Sep 2018 - Nov 2022 (4 years 2 months)

Managed collections for the United States and Canada, ensuring timely payments and customer satisfaction as part of the inbound team.

Collections Customer Service Payment Processing Communication Skills Problem Solving Data Analysis Time Management

Operations Supervisor

Arvato Bertelsmann North America

Nov 2016 - Jun 2018 (1 year 7 months)

Supervised operations for the Netflix campaign in Latin America, focusing on team support, data analysis, and ensuring a positive customer experience.

Operations Management Team Leadership Customer Experience Data Analysis Problem Solving Communication Skills Teams Campaign Management

Team Lead

Netflix

Nov 2015 - Nov 2016 (1 year)

Led the Spanish service team for Netflix in Latin America, ensuring high-quality customer service and team performance.

Team Leadership Customer Service Quality Assurance Communication Skills Performance Management Problem Solving Training Team Coordination

Customer Support Agent

Teleperformance

Nov 2010 - Mar 2013 (2 years 4 months)

Provided customer support for Xbox, specializing in account management and hardware connectivity issues.

Customer Support Account Management Technical Support Problem Solving Team Leadership Customer Management Hardware

Education

Degrees, certifications, and relevant coursework

Universidad Metropolitana de Monterrey

Licenciatura, Ciencias de la Comunicación

2011 - 2012

Studied Communication Sciences with a focus on Radio and Television, gaining skills in media production, communication strategies, and broadcasting techniques.