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@uzhasorion
Team leader and content moderator with a focus on customer service.
As a dedicated team leader and content moderator, I have spent over a decade honing my skills in customer service and data analysis. My journey began in the customer support sector, where I developed a strong foundation in managing teams and ensuring exceptional service delivery. I have successfully led teams for major companies like Netflix and Microsoft, focusing on creating a positive work environment and fostering strong relationships among team members.
Throughout my career, I have been recognized for my proactive approach to problem-solving and my commitment to continuous improvement. My experience includes overseeing operations, providing coaching and mentorship, and analyzing data to enhance service quality. I believe that a positive attitude and a focus on customer satisfaction are key to achieving success in any role.
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Work history, roles, and key accomplishments
Apex Systems
Apr 2023 - Mar 2024 (11 months)
Led a team of content moderators for data services at Microsoft, focusing on mentoring and cultivating relationships while ensuring high-quality content moderation.
Johnson Controls
Sep 2018 - Nov 2022 (4 years 2 months)
Managed collections for the United States and Canada, ensuring timely payments and customer satisfaction as part of the inbound team.
Arvato Bertelsmann North America
Nov 2016 - Jun 2018 (1 year 7 months)
Supervised operations for the Netflix campaign in Latin America, focusing on team support, data analysis, and ensuring a positive customer experience.
Netflix
Nov 2015 - Nov 2016 (1 year)
Led the Spanish service team for Netflix in Latin America, ensuring high-quality customer service and team performance.
Teleperformance
Nov 2010 - Mar 2013 (2 years 4 months)
Provided customer support for Xbox, specializing in account management and hardware connectivity issues.
Degrees, certifications, and relevant coursework
Licenciatura, Ciencias de la Comunicación
2011 - 2012
Studied Communication Sciences with a focus on Radio and Television, gaining skills in media production, communication strategies, and broadcasting techniques.
Software and tools used professionally
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