Open to opportunities

Marlenis Peña

@marlenispea

Message

Dynamic professional with 10 years of customer service experience.

Mexico

Message

What I'm looking for

I seek a role that values cultural sensitivity and offers growth opportunities.

I am a dedicated professional with over 10 years of experience in customer service and workforce management. My expertise as an English-Spanish interpreter allows me to facilitate effective communication across diverse industries while maintaining cultural sensitivity. I am recognized for my self-motivation and reliability, consistently exceeding performance expectations in remote environments.

Currently, I provide high-quality interpretation services remotely, bridging language barriers in various industries, particularly in healthcare settings. My role involves delivering accurate and culturally sensitive translations, demonstrating a high level of proficiency and professionalism. I have effectively coordinated staffing schedules and managed overtime requests in previous roles, ensuring operational efficiency and client satisfaction.

With a Master's in Management from Anahuac International University, I have gained comprehensive knowledge in operations, customer service, and management. My academic achievements, including graduating with honors, reflect my commitment to excellence and my ability to optimize operations for guest satisfaction.

Experience

Work history, roles, and key accomplishments

Current

English-Spanish Interpreter

Current

The Language Group

Nov 2022 - Present (2 years 6 months)

Providing high-quality interpretation services remotely, bridging language barriers in various industries, particularly in healthcare settings. Recognized for exceptional performance and professionalism, ensuring accurate and culturally sensitive translations.

Remote Work Customer Satisfaction

Masters in Management

Anahuac International University

Jan 2022 - May 2023 (1 year 4 months)

Graduated with honors, gaining comprehensive knowledge in operations, customer service, management, and marketing, optimizing operations to ensure guest satisfaction and operational efficiency.

Operations Management Customer Service Marketing Strategic Planning Optimization Critical Thinking

Medical Interpreter

The University of Massachusetts Medical School

Jan 2023 - Apr 2023 (3 months)

Completed English-Spanish Medical Interpreter training, proficient in medical terminology and adept at conveying complex information clearly and accurately in both languages.

Medical Interpretation Medical Terminology Communication Skills

Customer Service Representative

Data Vimenca

Nov 2013 - Jan 2022 (8 years 2 months)

Coordinated staffing schedules, managed overtime requests, and ensured adequate workforce coverage to meet operational needs. Maintained absenteeism records and provided real-time updates to internal teams and clients.

Staffing Workforce Management Client Communication Problem Solving Multitasking Data Management Team Collaboration

Bachelor's Degree

Technologic University of Santiago (UTESA)

Jan 2009 - Sep 2012 (3 years 8 months)

Graduated with Magna Cum Laude honors, demonstrating strong academic dedication and a commitment to excellence. Acquired comprehensive understanding of marketing principles and strategic communication.

Strategic Communications Critical Thinking Data Driven Decision Making

Education

Degrees, certifications, and relevant coursework

University of Massachusetts Medical School

Medical Interpreter, Medical Interpretation

2023 - 2023

Successfully completed the English-Spanish Medical Interpreter training. Proficient in medical terminology and adept at conveying complex information clearly and accurately in both languages. Bilingual with a strong cultural competency.

Anahuac International University

Master's in Management, Management

2022 - 2023

Graduated with honors, gained comprehensive knowledge in operations, customer service, management and marketing, optimizing operations to ensure guest satisfaction and operational efficiency.

Technologic University of Santiago (UTESA)

Bachelor's Degree, Marketing

2009 - 2012

Grade: Magna Cum Laude

Graduated with Magna Cum Laude honors, demonstrating strong academic dedication and a commitment to excellence. Acquired a comprehensive understanding of marketing principles, strategic communication while fostering critical thinking, creativity and data-driven decision-making.