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Agustin Tomé

@agustintom

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Customer Success, Sales & Operations Strategist

Mexico

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What I'm looking for

I seek a remote role where I can improve retention and revenue through structured onboarding, CRM-driven outreach, and cross-functional collaboration while continuing professional growth and impact.

I'm a bilingual professional, fluent in both English and Spanish, with over 4 years of experience focused on optimizing the customer life cycle, from initial contact to conversion and long-term retention. My background includes Senior roles in Customer Service, Sales, Training, and Internal Process Management, with a rapid career progression that exposed me to high-impact positions in Customer Engagement, Conversion, and Sales.

I perform best in environments where building and improving systems from the ground up is part of the mission. While I’ve developed strong resilience in fast-paced roles, I’m particularly energized by builder-driven cultures that value collaboration, experimentation, and people-centered problem solving.

Experience

Work history, roles, and key accomplishments

Current

Sales & Operations Coordinator

Current

FreedUp

Jan 2026 - Present (5 months)

Redesigned the HubSpot CRM experience, implementing an advanced tagging system and automating data entry to ensure 100% data integrity.
Spearheaded research and integration of AI tools to optimize internal workflows and identify scalable process improvements.
Strategic Liaison: Acted as the key bridge between the CEO, consultants, and prospects, managing high-level communication

Remote HubSpot CRM Systems CRM Management CRM Hygiene Slack Project Management Action Oriented Sales Enablement Workflow Automation AI Tools AI Implementation Account Management B2B B2C SOPs SOP Development Calendar Management Remote

Conversion Team Specialist

Humach

Jun 2025 - Sep 2025 (3 months)

Promoted to handle complex order management, legal documentation analysis, and bulk order negotiations with institutions, improving compliance and reducing order rework.

Order Management Legal Documentation Negotiation & Compliance Client Communication CRM Stakeholder Management

Customer Engagement Specialist

Humach

Jun 2024 - Sep 2025 (1 year 3 months)

Handled high-volume inbound/outbound communications, maintaining 94% QA and 92% efficiency while managing 75-100 active accounts and supporting revenue growth through reactivations and conversions.

Customer Service CRM Account Management Fraud Prevention Email Campaigns Cross Selling

Customer Service Executive

MyYCasa

Nov 2022 - Mar 2024 (1 year 4 months)

Managed operations for a portfolio of 400+ properties, coordinating 100+ daily guest inquiries across OTAs and designing onboarding and SOPs that reduced ramp-up time for new hires.

Property Management Onboarding SOP Development Escalation Management Reporting Logistics Coordination Training