Agustin Tomé
@agustintom
Customer Success, Sales & Operations Strategist
What I'm looking for
I'm a bilingual professional, fluent in both English and Spanish, with over 4 years of experience focused on optimizing the customer life cycle, from initial contact to conversion and long-term retention. My background includes Senior roles in Customer Service, Sales, Training, and Internal Process Management, with a rapid career progression that exposed me to high-impact positions in Customer Engagement, Conversion, and Sales.
I perform best in environments where building and improving systems from the ground up is part of the mission. While I’ve developed strong resilience in fast-paced roles, I’m particularly energized by builder-driven cultures that value collaboration, experimentation, and people-centered problem solving.
Experience
Work history, roles, and key accomplishments
Redesigned the HubSpot CRM experience, implementing an advanced tagging system and automating data entry to ensure 100% data integrity.
Spearheaded research and integration of AI tools to optimize internal workflows and identify scalable process improvements.
Strategic Liaison: Acted as the key bridge between the CEO, consultants, and prospects, managing high-level communication
Conversion Team Specialist
Humach
Jun 2025 - Sep 2025 (3 months)
Promoted to handle complex order management, legal documentation analysis, and bulk order negotiations with institutions, improving compliance and reducing order rework.
Customer Engagement Specialist
Humach
Jun 2024 - Sep 2025 (1 year 3 months)
Handled high-volume inbound/outbound communications, maintaining 94% QA and 92% efficiency while managing 75-100 active accounts and supporting revenue growth through reactivations and conversions.
Customer Service Executive
MyYCasa
Nov 2022 - Mar 2024 (1 year 4 months)
Managed operations for a portfolio of 400+ properties, coordinating 100+ daily guest inquiries across OTAs and designing onboarding and SOPs that reduced ramp-up time for new hires.
English Tutor
Freelance
Apr 2021 - Jan 2024 (2 years 9 months)
Provided 1:1 English instruction to 10 students, designing tailored curricula that advanced learners from beginner to intermediate within 3-6 months.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de La Matanza
Medical Studies
2018 - 2021
Completed medical studies coursework at Universidad Nacional de La Matanza from 2018 to 2021; program was not completed.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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