Open to opportunities

Agustin Tomé

@agustintom

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Bilingual customer service and conversion specialist driving retention.

Mexico

Message

What I'm looking for

I seek a remote role where I can improve retention and revenue through structured onboarding, CRM-driven outreach, and cross-functional collaboration while continuing professional growth and impact.

I am a bilingual customer service and conversion specialist with over four years in high-volume operations across hospitality, e-commerce, and education. I consistently meet KPIs in service quality, efficiency, and sales while managing large portfolios and high daily contact volumes.

I have led onboarding and training programs, created SOPs that reduced ramp-up time, and managed complex CRM-driven workflows and legal documentation review. I have hands-on experience negotiating bulk orders with institutions, preventing fraud attempts, and performing quality reviews to minimize rework.

I thrive in global remote environments, balancing customer satisfaction, compliance, and revenue growth, and I am motivated to apply structured processes and strong communication to improve team performance and client retention.

Experience

Work history, roles, and key accomplishments

Conversion Team Specialist

Humach

Jun 2025 - Sep 2025 (3 months)

Promoted to handle complex order management, legal documentation analysis, and bulk order negotiations with institutions, improving compliance and reducing order rework.

Order Management Legal Documentation Negotiation & Compliance Client Communication CRM Stakeholder Management

Customer Engagement Specialist

Humach

Jun 2024 - Sep 2025 (1 year 3 months)

Handled high-volume inbound/outbound communications, maintaining 94% QA and 92% efficiency while managing 75-100 active accounts and supporting revenue growth through reactivations and conversions.

Customer Service CRM Account Management Fraud Prevention Email Campaigns Cross Selling

Customer Service Executive

MyYCasa

Nov 2022 - Mar 2024 (1 year 4 months)

Managed operations for a portfolio of 400+ properties, coordinating 100+ daily guest inquiries across OTAs and designing onboarding and SOPs that reduced ramp-up time for new hires.