Flora Micoud-Terreau

I am a dynamic customer-facing professional with broad experience in frontline service, retail sales, reception, and high-volume environments. I consistently deliver clear communication, reliability, and fast execution under pressure.

My background includes roles at Lidl, Velvet, and Casino Partouche where I handled high volumes of customer requests, prioritized tasks during peak hours, and resolved complaints using de-escalation and solution-oriented communication.

As a high-level rugby athlete with FC Barcelona and national team experience, I bring discipline, teamwork, and resilience to every role. I maintain professionalism and discretion while managing reception duties, identity checks, and accurate internal handovers.

I hold a Master’s and Bachelor’s in Art History with coursework in conservation, copyright and intellectual property law, accounting, and communication. I am fluent in French and Polish, with advanced English and conversational Spanish and German.