Maria Sustacha
@mariasustacha
Bilingual customer service specialist with over 10 years of experience.
SpainWhat I'm looking for
As a dedicated Customer Service Specialist, I have over 10 years of experience in delivering exceptional support across various sectors, including retail, e-commerce, and healthcare. Currently, I work remotely with Vinterior, where I provide bilingual customer support in English and Spanish, achieving a remarkable 95% issue resolution rate within 24 hours. My ability to adapt communication styles ensures clarity and accessibility for a diverse customer base.
Previously, I honed my skills at UNOde50 and Zadig & Voltaire, where I supported customers throughout the buying process, both in-store and online. My strong interpersonal skills have allowed me to build trust with international clients, driving customer satisfaction and supporting sales through personalized assistance. I am proficient in various technical tools, including Salesforce and SAP, which enhance my ability to manage high-volume inquiries efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Vinterior
Apr 2023 - Present (2 years 1 month)
Delivered bilingual customer support (English and Spanish) for UK-based clients via email and chat, achieving a 95% issue resolution rate within 24 hours. Identified recurring issues through inquiry pattern analysis and provided feedback to improve help center content and reduce ticket volume.
Customer Service & Sales Associate
UNOde50
May 2022 - Apr 2023 (11 months)
Supported customers throughout the buying process in-store and via email, resolving inquiries and processing exchanges and returns. Provided personalized assistance in Spanish and English, contributing to increased customer satisfaction. Handled day-to-day store support, including problem-solving and follow-ups for service related concerns.
Customer Service & Sales Associate
Zadig & Voltaire
Jun 2020 - May 2022 (1 year 11 months)
Provided front-line customer service for both retail and online customers, handling orders, complaints, and general inquiries in Spanish and English. Ensured timely resolution of customer issues and assisted in returns and order tracking. Worked closely with the team to ensure smooth store operations and consistently delivered a high-quality service experience.
Customer Service & Admin Representative
Medtronic Limited
Aug 2018 - Sep 2019 (1 year 1 month)
Provided support to patients using diabetes devices, managing sensitive health-related queries with empathy and professionalism. Maintained detailed records of interactions, appointments, and feedback in internal systems. Collaborated with healthcare providers and internal teams to ensure accurate service delivery.
Education
Degrees, certifications, and relevant coursework
Miguel De Unamuno
High School Diploma
Availability
Location
SpainAuthorized to work in
Job categories
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