Open to opportunities

Sara Bourhim

@sarabourhim

Message

Bilingual customer service professional excelling in call resolution, complaints handling, and administrative support.

Spain

Message

What I'm looking for

I seek a bilingual customer service role where I can resolve queries, manage escalations, and contribute to customer satisfaction while growing my skills in CRM and operations.

I am a bilingual customer service professional with experience in call-center environments and front-desk reception, focused on delivering accurate, timely support and positive client experiences. I have handled inbound and outbound calls, complaints, refunds, order tracking, and escalations while using Salesforce CRM and Microsoft Office.

I bring demonstrated problem-solving, strong communication, and administrative skills from roles at Foundever, Konecta, and École Française de danse, including conducting satisfaction surveys, coordinating logistics, and supporting scheduling and travel arrangements.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service

Foundever

May 2024 - Nov 2024 (6 months)

Provided bilingual inbound/outbound customer support handling luggage and flight issues, escalated complex cases, and conducted satisfaction surveys to improve service outcomes.

Customer Service Bilingual Customer Service Escalation Management Salesforce CRM

Bilingual Customer Service

Konecta

Nov 2023 - Feb 2024 (3 months)

Delivered bilingual telephone, email and chat support, managed order tracking and refunds, and liaised with transport companies to resolve customer issues.

Customer Service Email Support Chat Support Order Management Problem Solving

Receptionist

École Française de Danse

Jan 2021 - Sep 2023 (2 years 8 months)

Managed front-desk operations including calls, emails, scheduling, administrative support and brochure distribution, improving client communications and office organization.

Scheduling Administrative Support Customer Relations Microsoft Office