Juan Biolchini
@juanbiolchini
Multilingual customer support and operations professional.
What I'm looking for
I am a multilingual customer support and operations professional with broad experience in customer service, hospitality, and B2B sales. I focus on building trust through attentive listening, clear communication, and audience-aware tone.
I have delivered remote multilingual support, developed B2B sales strategies, and managed client portfolios while consistently meeting targets. I streamline workflows and improve efficiency through organized processes and proactive problem solving.
Currently I manage high-volume catering operations for large office events, overseeing stock, orders, staff training, and customer support in fast-paced environments. My background in coaching and wellness complements my client-centered approach and emotional resilience.
I bring strong planning and organizational skills, teamwork, and stakeholder management to roles that require reliability and attention to detail. I am motivated to contribute to teams that value clear communication, operational excellence, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Catering Coordinator
DIS - Service Now
Feb 2025 - Present (1 year)
Manage catering operations for 200+ daily attendees, overseeing stock control, ordering, event logistics, staff training, and high-standard customer support for large office events.
Customer Service Specialist
Prana Healthcare Center
Apr 2023 - Oct 2024 (1 year 6 months)
Provided multilingual remote customer support, improving client communication and trust through tone and audience-focused engagement while streamlining workflows to enhance operational efficiency.
B2B Sales Representative
Pröteio
Mar 2021 - Jan 2023 (1 year 10 months)
Developed and executed B2B sales strategies, prospecting and closing new business, creating proposals, and managing client portfolios to consistently exceed sales targets.
Education
Degrees, certifications, and relevant coursework
Universidade Aberta (UAb)
Bachelor’s Degree, Social Sciences
Pursuing a Bachelor’s Degree in Social Sciences with a minor in Psychology via distance learning.
KOTAIT
Professional Training Certificate, Brazilian Jiu-Jítsu
2022 - 2022
Completed professional Brazilian Jiu-Jítsu training program.
International Coaching Federation
Professional and Lifestyle Coach Certification, Coaching
2017 - 2017
Completed a Professional and Lifestyle Coach certification accredited by the International Coaching Federation.
The Yoga Institute
Course Certificate, Yoga and Ayurveda
2018 - 2018
Completed a Yoga and Ayurveda for Well-Being course focused on practical wellbeing techniques.
Availability
Location
Authorized to work in
Job categories
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