Open to opportunities

Isabel Cruz

@isabelcruz2

Message

I lead enterprise healthcare SaaS onboarding and regulatory solutions across North and Latin America.

United States

Message

What I'm looking for

I'm looking to improve business processes, product adoption, and customer experience in a data-driven, multicultural environment, particularly in digital transformation and emerging healthcare technology.

At Cognizant, I lead operational onboarding for enterprise healthcare organizations using LATAM regulatory SaaS solutions, coordinating Product, Operations, and Customer Success teams across North and Latin America. I build relationships with executive sponsors and operational leaders while monitoring implementation risks, adoption metrics, and customer outcomes.

Previously, I performed UAT and regulatory product testing at NEXT, resolving up to 96% of daily customer service tickets and mentoring new team members on onboarding and compliance practices. I bring bilingual English-Spanish communication, regulatory process optimization, data analysis, and a customer-focused approach to improving complex operational processes.

Experience

Work history, roles, and key accomplishments

Current

Product Onboarding Manager

Current

Cognizant

Feb 2022 - Present (4 years 6 months)

Served as primary contact for enterprise healthcare clients, leading onboarding workflows and ensuring successful implementation. Collaborated with cross-functional teams to resolve challenges and improve customer outcomes.

Stakeholder Communication Product Adoption Strategy Process Improvement Project Management Requirements Gathering Data Analysis Risk Assessment Regulatory Documentation Cross Functional Collaboration Customer Advocacy SaaS ServiceNow Agile Zendesk Zoom Microsoft Teams Google Workspace Slack

Insurance Advisor & Regulatory Product Tester

Jun 2021 - Feb 2022 (8 months)

Performed UAT, documented product issues, and partnered with product teams to improve functionality. Resolved up to 96% of daily customer service tickets and mentored new team members.

User Acceptance Testing CRM SaaS Regulatory Documentation Risk Mitigation Customer Service Mentor Compliance

Customer Service Representative

Saatva

Apr 2021 - Jun 2021 (2 months)

Built customer relationships leading to high satisfaction and process improvement insights. Coordinated logistics and supported escalations, reducing client returns through proactive support.

Customer Relationship Management Logistics Coordination Escalation Management Process Improvement Product Recommendations