Open to opportunities

Aaron Garcia

@aarongarcia1

Message

Implementation and onboarding leader driving SaaS adoption and scalable training.

United States

Message

What I'm looking for

I seek a role leading SaaS onboarding and training programs where I can drive adoption, scale processes, collaborate cross-functionally, and support smooth go-lives in a customer-focused environment.

I am an implementation and onboarding leader with over 10 years designing and delivering SaaS client onboarding programs that drive adoption and successful go-live.

I have project managed multiple concurrent implementations, owned timelines and readiness criteria, and facilitated client-facing training and working sessions for diverse stakeholders.

I develop scalable training content—guides, job aids, curricula—and partner cross-functionally with Product, Support, and Customer Success to keep materials accurate and reduce friction in rollouts.

I am fluent in Spanish, experienced in high-volume, multi-site rollouts, and focused on simplifying complex workflows into repeatable learning experiences to ensure smooth transitions to live operations.

Experience

Work history, roles, and key accomplishments

Implementation Consultant

Stayntouch

Jun 2021 - Sep 2024 (3 years 3 months)

Designed and delivered structured SaaS onboarding programs and training, project-managing multiple concurrent implementations to drive timely go-lives and adoption. Developed scalable onboarding materials and partnered with Product, Support, and Client Success to resolve blockers and maintain content accuracy.

Client Onboarding Project Management Curriculum Development Stakeholder Management Onboarding Cross Functional Collaboration

Implementation Team Lead

Radisson Hotel Group

Feb 2020 - Oct 2020 (8 months)

Led multi-site rollout and onboarding programs for a cloud platform across a multi-brand portfolio, owning rollout planning, risk management, and cross-functional coordination to ensure consistent, on-time launches. Standardized onboarding processes and readiness criteria to improve scalability and reduce friction.

Rollout Risk Management Onboarding Stakeholder Management Escalation Management

Systems Performance Trainer

Choice Hotels (SkyTouch Technology)

Dec 2014 - Feb 2020 (5 years 2 months)

Led onboarding and activation for large-scale brand conversions and property implementations across the U.S., Canada, and Mexico, managing timelines, readiness checklists, and high volumes of parallel transitions to ensure operational preparedness. Delivered remote and in-person training, including Spanish-language sessions, and partnered with technical teams to resolve launch issues.

Training Delivery Checklists Large Scale Conversions Remote Training