Open to opportunities

Emily Elizabeth

@emilyelizabeth1

Message

I lead SaaS customer onboarding and implementation, driving adoption through strategy, demos, and training.

United States

Message

What I'm looking for

I’m looking to lead SaaS onboarding, training, and implementation—pairing customer feedback with workflow improvements to drive adoption. I want to partner cross-functionally and build clear educational resources that help customers succeed.

I specialize in customer onboarding and implementation, helping SaaS clients translate goals into actionable platform strategies. I lead onboarding and training that improve system adoption, workflow consistency, and customer outcomes.

Most recently, I’ve designed and delivered onboarding and training programs at Mauser Packaging Solutions, using performance data and feedback to identify process gaps and recommend improvements. Previously at Spark Hire, I delivered client-facing product demos and onboarding to drive feature adoption, and I built scalable educational content such as training programs and certification courses.

Across roles, I’ve collaborated with Sales, Account Management, Product, and Customer Success to align messaging and implementations with business needs. I maintain accurate onboarding and CRM data in systems like Salesforce and HubSpot, and I support continuous improvement using customer feedback (e.g., NPS and surveys) and troubleshooting for complex implementation and workflow integration.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Trainer

Current

Mauser Packaging Solutions

May 2025 - Present (1 year 2 months)

Designed and delivered onboarding and training programs to improve team performance, system adoption, and workflow consistency. Analyzed performance data and feedback to identify process gaps and recommend improvements while partnering with leadership to enhance customer experience outcomes.

Onboarding Performance Analysis Workflow Optimization CRM Reporting Customer Experience Process Improvement

Customer Marketing Specialist

Spark Hire

Dec 2023 - Jan 2025 (1 year 1 month)

Delivered client-facing product demos and onboarding sessions to drive feature adoption and engagement. Created scalable educational content (training programs, certifications, and onboarding resources) and used customer feedback to improve product and onboarding.

Onboarding Product Adoption Educational Content Creation Training Programs Customer Feedback Analysis NPS Cross Functional Collaboration

Customer Onboarding

Spark Hire

Jun 2021 - Dec 2023 (2 years 6 months)

Led end-to-end onboarding for SaaS clients by evaluating existing workflows and recommending platform configurations to optimize hiring processes. Conducted regular client calls and acted as a consultative advisor to align client goals with actionable platform strategies.

SaaS Onboarding Platform Strategy Consulting CRM Data Management Salesforce HubSpot Customer Success Technical Troubleshooting Problem Solving

Agent Services and Onboarding

Keller Williams Inspire

Dec 2020 - Jun 2021 (6 months)

Designed and executed onboarding programs to ensure adoption of tools, systems, and workflows. Evaluated agent workflows, delivered live training, and coordinated onboarding logistics, communications, and scheduling.

Onboarding Programs Training Delivery Workflow Optimization Training Reinforcement Onboarding

Communications Specialist & Community

Motorola Solutions

Oct 2019 - Jun 2020 (8 months)

Managed internal communication platforms to drive engagement and information sharing. Built and launched structured onboarding programs and organized professional development initiatives and training content.

Internal Communications Community Management Onboarding Programs Professional Development

Continual Service Improvement Analyst

Motorola Solutions

Dec 2017 - Oct 2019 (1 year 10 months)

Analyzed customer interactions and operational data to identify service improvement opportunities. Developed and delivered training to improve service quality and provided insights to leadership based on performance trends.

Service Improvement Training Delivery

Guest Service Rep (Navy Team Lead)

Motorola Solutions

May 2015 - Dec 2017 (2 years 7 months)

Led onboarding and training programs to improve retention and performance. Ensured compliance and accuracy in documentation and processes while supporting customer service outcomes.

Customer Service Team Leadership Onboarding Training Delivery Compliance Process Adherence Retention