Isabel Araya
@isabelaraya
I resolve customer cases and deliver bilingual support across remote service operations.
ChileWhat I'm looking for
I've delivered bilingual remote customer support at PeopleGo for Universidad Andrés Bello, managing cases from intake through resolution, validating documentation, and coordinating across departments.
At KOE Corporation, I led and coached a remote sales team, monitored KPIs, supported onboarding, and maintained customer relationships through personalized follow-up and accurate CRM records.
My background also includes hospitality, VoIP technical support for U.S.-based customers at Teleperformance, and freelance English–Spanish translation for software manuals, technical documentation, websites, presentations, and subtitles.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Representative
PeopleGo – Universidad Andrés Bello
May 2025 - Jul 2026 (1 year 2 months)
Delivered remote support to students, managed cases from intake to resolution, and coordinated with departments to resolve issues efficiently.
Senior Executive / Team Leader
KOE Corporation
Jul 2021 - Dec 2024 (3 years 5 months)
Led and coached a remote sales team, managed customer relationships, and conducted remote consultations to recommend language-learning programs.
Freelance Translator
Self Employed
Jan 2007 - Dec 2021 (14 years 11 months)
Provided English-Spanish translation services for software manuals, technical documentation, websites, presentations, and film subtitles.
Front Desk Agent
La Sebastiana Suites Hotel
Jan 2018 - Dec 2020 (2 years 11 months)
Delivered exceptional customer service, managed reservations and billing, and coordinated with hotel departments to ensure efficient operations.
Technical Support Representative
Teleperformance (Vonage Project)
Jan 2011 - Dec 2013 (2 years 11 months)
Provided technical support to U.S.-based customers, diagnosed and resolved VoIP issues, and coordinated with headquarters during operations.
Education
Degrees, certifications, and relevant coursework
Universidad de Santiago de Chile
Bachelor's Degree, Applied Linguistics and Translation
Bachelor's Degree in Applied Linguistics and Translation (English/Portuguese).
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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