Open to opportunities

christopher arias bermudez

@christopherarias

Bilingual remote virtual assistant specialist with 5+ years delivering email/chat support and operational coordination in CRM workflows.

Chile

Message

What I'm looking for

I’m looking for a remote customer care role where I can handle customer inquiries through email and live chat, follow structured workflows, and support operations using CRM tools—while continuously improving service quality with a team.

I’m a bilingual (English & Spanish) remote virtual assistant professional with 5+ years of experience in customer service, administrative coordination, and operational support. I respond to customer inquiries professionally via email, chat, and messaging platforms, maintaining high satisfaction through clear, written communication and structured workflows.

In my current role (remote, Chile), I manage administrative tasks like documentation, CRM updates, and workflow coordination, following scripts and templates to ensure consistent service quality. I also prepare reports, update customer information in company systems, support scheduling and data entry, and collaborate with teammates to share feedback and continuously improve support processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

Various Clients

Apr 2019 - Present (7 years 1 month)

Provided bilingual customer support via email, chat, and messaging for multiple clients, resolving inquiries professionally and consistently. Managed administrative coordination including CRM updates, documentation, reporting, scheduling, data entry, and workflow follow-ups.