Francisca Vera Monsalve
@franciscaveramonsalv
Customer-focused operations professional skilled in remote client support.
ChileWhat I'm looking for
I am an adaptable, proactive operations and customer-service professional with over seven years of international experience across customer service, administrative support, and operations. I have coordinated virtual projects, supported clients online, supervised teams, and trained staff while maintaining strong cross-cultural communication and problem-solving skills.
I hold technical credentials in International Trade and Business Administration and have worked in remote and multicultural environments in Chile and Europe. I am organized, remote-work ready, and seeking online roles in marketing, sales support, customer success, or virtual assistance where I can contribute to client satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Service Assistant
Dorint Thermal Hotel Freiburg
Nov 2024 - May 2025 (6 months)
Provided customer service in a multicultural environment and coordinated service areas to maintain organization and operational efficiency.
HCSales Assistant & Cashier
Hard Rock Cafe
Jun 2023 - Dec 2023 (6 months)
Assisted customers with purchases and online queries, maintained product displays and inventory organization to support sales operations.
DSCoordinated communication with international clients and suppliers, supervised and trained staff, and optimized workflows to ensure timely updates and cross-cultural coordination.
FAAdministrative Assistant
Falabella
Mar 2015 - Feb 2016 (11 months)
Managed customer inquiries and documentation, organized records and reports, and supported daily administrative tasks to improve team efficiency.
Education
Degrees, certifications, and relevant coursework
ININACAP
Technical Degree in International Trade, International Trade
2016 - 2018
Completed a Technical Degree in International Trade with coursework focused on import/export operations and international commerce practices.
Instituto Comercial (Linares)
Technical Certificate in Business Administration, Business Administration
2013 - 2015
Completed a Technical Certificate in Business Administration covering administrative processes and business fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Job categories
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