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Jorge User

@jorgeuser5

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Bilingual case coordination and customer relations expert delivering calm, accurate, client-first support.

Paraguay

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What I'm looking for

Seeking Coordinator and Client Relations roles where I can provide empathetic case coordination and clear guidance through detailed processes. I specialize in high accuracy customer support while coordinating communication between multiple parties, keeping families and clients informed, calm, and supported.

I’m a bilingual case coordination and customer operations professional with 20+ years supporting English and Spanish-speaking clients in fast-paced, customer-focused environments. I coordinate communication between multiple parties, resolve complex situations with professionalism, and guide people through detailed processes with patience and clarity.

I’m recognized for building trust, staying calm under pressure, and ensuring every interaction is handled with accuracy and compassion. In my recent roles, I supported financial services and high-value transactions (including currency exchange) while maintaining compliance, and in earlier customer liaison work I managed end-to-end client communication to improve satisfaction and outcomes.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Liaison and Consultant

Cambios Chile

Jan 2020 - Jan 2026 (6 years)

Assisted English and Spanish-speaking clients with currency exchange and commercial transactions by explaining pricing and procedures clearly. Resolved customer concerns with accuracy, trust, and compliance while managing high value transactions.

Case Coordination Customer Support Client Relationship Management Commercial Transactions Pricing and Procedure Explanation Customer Advocacy Cross Cultural Communication Conflict Resolution De escalation Compliance Problem Solving Confidentiality

Client Relations Coordinator

Automotora Maximo SpA

Jan 2017 - Jan 2019 (2 years)

Coordinated customer interactions throughout the vehicle purchasing process as the primary point of contact. Provided sales support and follow-up to improve the customer experience, including assisting with promotional video production and resolving concerns.

Client Relationship Management Customer Communications Sales Support Customer Support Conflict Resolution Active Listening Problem Solving Confidentiality

Cash Operations and Customer Liaison

Sead / Fenix Money Exchange

Jan 2009 - Jan 2016 (7 years)

Managed high volume cash transactions accurately and in compliance while serving local clients, tourists, and international corporate customers. Served as the primary English-speaking representative within the branch.

Cash Operations Compliance Client Relationship Management Customer Support Customer Advocacy Confidentiality Problem Solving

Assistant Supervisor

Lautaro Drywall Inc.

Jan 2008 - Jan 2009 (1 year)

Coordinated communication between English and Spanish-speaking construction crews and supported daily site reporting. Assisted with materials coordination, progress tracking, and maintaining workflow and organization on active sites.

Bilingual Communication Cross Cultural Communication Coordination Progress Track Materials Coordination Problem Solving