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Piedad Fuentes

@piedadfuentes

Bilingual customer support and operations coordinator streamlining workflows and resolving complex issues for international clients.

Chile

Message

What I'm looking for

I’m looking for a remote-friendly customer support & operations role where I can streamline processes, resolve complex issues quickly, coordinate cross-functional teams, and support international customers with clear, proactive communication.

I’m a bilingual (English/Spanish) Customer Support and Operations professional with 5+ years of experience supporting international clients across remote and multicultural environments. I’m highly organized and proactive, and I’m fully comfortable in remote and asynchronous work settings where clear communication matters.

In my roles, I’ve streamlined operations, resolved complex issues, and coordinated cross-functional teams—from managing end-to-end wholesale operations for 15+ client accounts using QuickBooks, to leading a Guest Services team of 7 while supporting 200+ international clients. I’ve also implemented process improvements like a digital baggage weigh-in system that reduced processing time by over 50%, and I consistently maintain strong customer satisfaction by handling concerns with urgency and professionalism.

Experience

Work history, roles, and key accomplishments

Customer Service Ops Assistant

El Jardín Pan y Cafe

Oct 2025 - Mar 2026 (5 months)

Provided high-quality customer service in a fast-paced, high-volume environment. Managed inventory and supported supply ordering while improving operational workflows to enhance efficiency.

Customer Support Inventory Management Process Improvement Operations Coordination Customer Service Time Management Google Workspace

Wholesale Operations Coordinator

The Kootenay Bakery Cafe

Nov 2024 - Aug 2025 (9 months)

Managed end-to-end wholesale operations for 15+ client accounts. Processed invoices and tracked payments in QuickBooks, coordinated fulfillment, and resolved customer concerns while maintaining 95%+ customer satisfaction.

Wholesale Operations Customer Support Quickbooks Invoice Processing order fulfillment Payment Tracking Multitasking

Guest Services Coordinator

Antarctic Logistics & Expeditions

Oct 2023 - Feb 2024 (4 months)

Led a guest services team of 7 supporting 200+ international clients while ensuring team objectives were met. Coordinated logistics (hotel bookings, airport operations, briefings) and resolved complex issues with urgency across multiple time zones.

Guest Service Team Leadership Logistics Coordination Airport Operations Conflict Resolution

Guest Services Administrator

Antarctic Logistics & Expeditions

Oct 2022 - Feb 2023 (4 months)

Managed guest database entry and prepared guest reports for Antarctica operations. Implemented a digital baggage weigh-in system, reducing processing time by over 50% and streamlining operations, while coordinating remote hotel bookings and staff accommodation logistics.

Database Management Guest Reporting Baggage Processing Process Improvement Remote Operations Logistics Coordination Attention To Detail

Front of House Manager

El Randonnes Restaurant

Aug 2021 - Oct 2022 (1 year 2 months)

Managed daily front-of-house operations and coordinated teams, including inventory, suppliers, and administrative processes. Improved social media engagement by 30% and resolved customer concerns and special requests to maintain a positive dining experience.

Front Of House Experience Team Coordination Supplier Management Administrative Operations Social Media Management Customer Service

Marketing & Operations Coordinator

La Yunta a Granel

Jul 2020 - Jul 2021 (1 year)

Led business restructuring and implemented a new inventory software system (Bsale). Developed marketing and customer retention strategies and managed social media accounts to support ongoing growth.

Operations Coordination Bsale Marketing Strategy Customer Retention Social Media Management Process Improvement