Isaac Yartey

Respond to customer inquiries via phone, email, and in-person, ensuring professional and timely resolution. Improved customer response time by 30% and contributed to a 20% increase in repeat business.

Provided front-line technical and customer service support for daily banking operations across multiple branches. Improved operational efficiency by ensuring uninterrupted system functionality for staff and clients.

Increased sales through targeted customer outreach, trade fairs, and social media marketing campaigns. Enhanced brand presentation by introducing new product packaging and discount strategies, improving customer retention.

Delivered customer-focused administrative support and coordinated training programs to enhance staff performance. Streamlined communication processes and introduced peer mentoring, improving service delivery.

Coordinated weekly radio schedules and ensured timely airing of jingles, improving audience engagement. Leveraged digital marketing to grow social media presence, resulting in increased listenership and sponsorship deals.

Pursuing a Master of Arts in Digital and Strategic Marketing Management.

Completed a certification in International Hospitality & Healthcare Services Marketing.

Grade: CGPA: 3.8

Earned a Bachelor of Science in Business Management with a focus on Marketing, achieving a CGPA of 3.8.

Completed secondary education with SSCE, NECO, and GCE results in the Art discipline.

Completed junior secondary education with BECE results.

Completed a certification in Leading Transformation.

Completed a certification in Corporate Strategy Business Management.

Completed a certification in International Entertainment & Sports Marketing.