Open to opportunities

Daniella Aidoo

@daniellaaidoo

Message

Customer service professional leveraging analytical reporting and client-first communication to resolve issues.

Ghana

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries end-to-end, resolve issues using CRM and careful documentation, and keep improving the client experience while growing into stronger client success or customer operations work.

I’m a dedicated, results-focused professional with one year of hands-on customer service expertise and multiple internships across diverse industries. I bring strong communication, proactive problem-solving, and a keen eye for detail to every client interaction.

At Ghana Oil Company Limited (GOIL PLC), I served as the primary point of contact for corporate client accounts—handling inquiries, orders, and issue resolution through phone, email, and in-person support. I coordinated with internal departments to ensure seamless order processing, resolved escalated complaints with professionalism, and maintained accurate CRM records while analyzing customer feedback to improve the customer experience.

Earlier, I strengthened my reporting and compliance mindset through internships such as the Right To Information Commission in Accra, where I managed information requests in line with Act 989 regulations. I also supported client-facing work at Ferferd Business Consult through market research and contributions to business plans and strategic proposals.

I’ve also developed strong marketing and digital engagement skills as a Marketing Representative intern, driving targeted campaigns and managing online presence, including website management, social media marketing, and online reputation management. Now as a Call Center Officer at Pan African Bank, I continue to apply my customer-centric approach by providing detailed product information, maintaining accurate records in the company system, and ensuring high satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Call Center Officer

Current

Pan African Bank

May 2024 - Present (2 years 1 month)

Serves as a primary point of contact for customer inquiries, orders, and issue resolution through phone, email, and in-person interactions. Maintains accurate records in the company system and provides product and service information with tailored recommendations for corporate clients.

Call Center Customer Service Call Center Customer Service

Customer Services Officer

Ghana Oil Company Limited (GOIL)

Nov 2022 - Sep 2023 (10 months)

Managed corporate client accounts as the primary point of contact for inquiries, orders, and issue resolution. Coordinated internal departments for accurate fulfillment, maintained CRM records, handled escalations, and analyzed feedback to improve the customer experience.

Corporate Account Experience Customer Service Cross Functional Collaboration Customer Feedback Analysis Communication

RTI Internship Assistant

Right to Information Commission

Sep 2021 - Jan 2022 (4 months)

Managed information requests in compliance with Act 989, ensuring accurate adherence to legal guidelines. Compiled and presented reports and supported office meetings and public sensitization activities.

Information Requests Compliance With Act 989 Compliance Report Writing Presentation Meeting Coordination Public Sensitization Support Attention To Detail Professional communication

Client Service Intern

Ferferd Business Consult

Oct 2020 - Dec 2020 (2 months)

Supported the identification of business opportunities and conducted market research. Helped prepare business plans and strategic proposals and engaged clients to understand needs and deliver tailored solutions.

Market Research Business Planning Analytical Thinking

School Marketing Representative Intern

Angels Specialist School International

Jun 2018 - Aug 2018 (2 months)

Planned and implemented marketing activities to promote school programs and achievements, supporting prospective student outreach and engagement. Conducted market research, tracked KPIs, managed online communications, and collaborated with admissions to help streamline the admissions process and drive enrollment growth.

School Marketing Market Research KPI Tracking Social Media & Content Management Admissions Collaboration Enrollment Growth

Marketing Representative Intern

Pingkang Dental Clinic

Jun 2018 - Aug 2018 (2 months)

Developed and executed marketing strategies to attract and retain patients, increasing appointments and practice revenue. Managed the clinic’s digital presence, ran targeted campaigns across multiple channels, and used performance metrics to improve ROI and patient engagement.

Digital Marketing Social Media Management Online Reputation Management Email Marketing Direct Mail Online Advertising ROI Measurement Patient Experience Improvement

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

BSc Business Administration, Human Resource Management

2018 - 2022

Earned a BSc in Business Administration with a Human Resource Management option at Kwame Nkrumah University of Science and Technology from 2018 to 2022.