Emefa Aklamanu

Train new team members on company procedures and safety requirements. Collaborate with department leads to streamline workflows and enhance team performance through coaching and feedback.

Resolved escalated customer requests, inquiries, and complaints.

Resolved escalated customer requests and complaints, assisted with first-hand resolution, and coordinated with other departments to handle complex issues.

Handled high volume of calls to address customer inquiries and complaints, documented calls using approved applications, and assisted with order requests.

Maintained product knowledge to provide recommendations, handled customer inquiries and complaints, conducted outbound calls and video validation, and cross-sold/up-sold based on customer lifetime value.

Liaised between CEO and clientele, managed calls and emails, set up meetings, wrote reports, and ensured safe delivery of packages.

Assisted with day-to-day operations, handled academic affairs, managed student inquiries, updated databases, and maintained filing systems.

Created content and updated reports for service providers.

Generated invoices, assisted customers with inquiries, processed payments, managed bookings, and handled telephone enquiries.

Bachelor of Arts in Psychology and Swahili from the University of Ghana, completed in 2020.

Senior High School education from Wesley Girls High School, completed in 2016.

Member of the McKinsey Forward Program.

Completed the Principles of Public Relations course on Coursera.