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Isaac Bukola

@isaacbukola

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Proactive Customer Success Analyst driving client satisfaction and engagement.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values client relationships, and encourages collaboration.

I am a proactive and certified Customer Success Analyst with a proven track record of enhancing client satisfaction by 20% through tailored solutions and effective communication. My experience spans across Tech and SaaS companies, where I have successfully driven sales and fostered engagement. I am dedicated to streamlining processes and delivering impactful results that contribute to business growth.

In my current role as a Customer Service Representative at Solacx, I have generated leads through cold calling, onboarding over 10 new B2B clients monthly. My efforts have led to a 15% boost in satisfaction scores by providing personalized service and a 10% increase in client retention through effective contract negotiation. My previous experience at Ihifix involved managing over 100 customer queries daily, where I improved resolution times and enhanced overall customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Solacx

Nov 2023 - Present (1 year 7 months)

As a Customer Service Representative at Solacx, I generated leads through cold calling and onboarded over 10 new B2B clients monthly. I tailored solutions to client needs, boosting satisfaction scores by 15%, and negotiated contracts to enhance client retention by 10%. I maintained relationships with stakeholders, achieving a 95% resolution rate within 24 hours.

Cold Calling Customer Onboarding Contract Negotiation Customer Satisfaction Relationship Management CRM Software Problem Solving Data Analysis Time Management

Customer Service Representative

Ihifix

Oct 2022 - Oct 2023 (1 year)

At Ihifix, I managed over 100 customer queries daily, ensuring timely resolutions and improved customer satisfaction. I streamlined email responses, reducing average resolution time by 15%, and collaborated with cross-functional teams to optimize processes, boosting efficiency by 20%. I also facilitated communication between departments to enhance team coordination.