Isaac Alvarado
@isaacalvarado
I resolve customer cases and build retention through personalized client support.
El SalvadorWhat I'm looking for
I've supported customers and accounts at Junk King, New Leaf, Chime, VRBO, Sam's Club, and SiriusXM, resolving cases, coordinating appointments, and keeping clients informed across calls, SMS, email, and chat.
At Junk King, I re-engaged unclosed estimates to convert prospects into completed jobs while coordinating billing and route scheduling. At VRBO, I served as the primary contact for property owners, providing tailored guidance to improve satisfaction and listing performance.
I'm focused on accurate CRM documentation, proactive communication, and practical solutions that reduce repeat inquiries, strengthen relationships, and improve customer retention.
Experience
Work history, roles, and key accomplishments
UE Specialist & Sales Representative
Junk King
Oct 2025 - Aug 2026 (10 months)
Managed a pipeline of unclosed estimates, re-engaging leads via calls, SMS, and email to convert prospects into completed jobs. Made outbound calls to schedule and confirm appointments, improving job coordination and reducing no-shows.
Service Contract Representative
New Leaf
Mar 2025 - Oct 2025 (7 months)
Managed end-to-end resolution of customer service cases, coordinating appointments and follow-ups to ensure timely closure of 15-25 cases per day. Proactively communicated status updates via email, SMS, and phone, reducing repeat inquiries.
Served as Backup Trainer, onboarding and coaching new hires on fraud-verification processes. Verified customer identities and processed account reactivations/blocks, safeguarding sensitive financial information.
Account Management Team
VRBO
Oct 2023 - Nov 2024 (1 year 1 month)
Served as primary point of contact for property owners, providing strategic guidance to maximize booking performance. Developed tailored solutions for property owners, improving client satisfaction and listing performance.
Customer Service Representative
Sam's Club
May 2023 - Oct 2023 (5 months)
Delivered high-volume chat-based support, assisting customers with refunds, replacements, order processing, and technical issues. Drove additional revenue through upselling of club memberships and complementary products.
Sold SiriusXM satellite radio subscriptions, consistently meeting and exceeding monthly sales targets. Handled cancellation requests through customer retention strategies, offering tailored save solutions.
Education
Degrees, certifications, and relevant coursework
Universidad Alberto Masferrer
Doctor of Medicine, Medicine
2019 - 2021
Pursued a Doctor of Medicine degree, but did not complete the program.
Colegio Reverendo Juan Bueno Central
High School Diploma, Health Technician
2017 - 2019
Completed high school with a focus on health technician studies.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
Skills
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