Rene Fontan
@renefontan
Customer support and sales specialist delivering exceptional multichannel service and CRM expertise.
El SalvadorWhat I'm looking for
I am a results-driven Customer Support & Sales Specialist with over eight years' experience operating high-volume multichannel support and CRM platforms like Salesforce, ServiceTitan, and Schedule PRO. I consistently resolve complex customer issues across phone, email, chat, and SMS while driving upsells, improving operational efficiency, and maintaining strong satisfaction scores.
I have supported executive operations, coordinated vendors and technicians, optimized routes and schedules, and managed calendars and travel logistics. I am bilingual (English professional, Spanish native), adaptable, a fast learner, and actively seeking nearshore or remote opportunities to deliver outstanding customer experience and measurable business impact.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales Specialist
Vivaro Nearshore Recruiting
Sep 2025 - Present (5 months)
Manage ServiceTitan and Schedule PRO CRMs to schedule repairs, optimize technician routes, and reduce response times while resolving customer concerns via phone, email, and text and increasing revenue through quotes and upsells.
Customer Support Specialist
The Functionary
Aug 2024 - Jan 2025 (5 months)
Handled chat, email, and phone inquiries for a nutrition subscription service, processed meal changes, resolved customer issues, and promoted add-ons to increase retention and recurring revenue.
Virtual Assistant / Project Coordinator
Netex USA
Jul 2021 - Aug 2024 (3 years 1 month)
Managed executive calendars, scheduled meetings, coordinated international travel logistics, and monitored budgets and expenses to support operations and project delivery.
Leasing Specialist
The Office Gurus
Jan 2018 - May 2021 (3 years 4 months)
Reviewed rental applications in Salesforce, qualified prospects via phone and email, managed maintenance requests and vendor coordination, and scheduled property tours to increase lease conversion rates.
Education
Degrees, certifications, and relevant coursework
Colegio Salesiano Santa Cecilia
High School Diploma, Electromechanics
2011 - 2013
Completed a High School Diploma in Electromechanics with coursework focused on electrical and mechanical systems.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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