CHCarla Humber
@carlahumber
Inside Sales and Customer Success professional driving client retention and revenue growth.
El SalvadorWhat I'm looking for
I am a proactive and highly organized Inside Sales and Customer Success professional with over 5 years supporting U.S.-based clients in tech and insurance. I manage technical quoting, CRM and ticketing systems, vendor coordination, project scoping, and client onboarding while delivering quarterly Technology Business Reviews.
I have a background in marketing, advanced English fluency, and hands-on expertise with tools like ConnectWise, Asana, Zapier, Salesforce, HubSpot, and Canva. I seek remote, client-facing roles on international teams where I can contribute to growth, improve retention, and streamline workflows.
Experience
Work history, roles, and key accomplishments
Inside Sales Representative
Motiva Networks
Apr 2022 - Present (3 years 6 months)
Manage customer requests, prepare and deliver IT hardware/software quotes, coordinate vendor ordering and fulfillment, and lead client onboarding and quarterly Technology Business Reviews to support deal closing and renewals.
Client Services Coordinator
VIVA Virtual Solutions LLC
Apr 2021 - Apr 2022 (1 year)
Scheduled commercial insurance appointments, quoted policies and processed changes, maintained client records and documentation, and provided bilingual support to ensure compliance with U.S. insurance protocols.
Sales & Customer Service Agent
Teleperformance
Dec 2018 - Feb 2021 (2 years 2 months)
Provided phone and retention support for U.S. clients including Hilton and DIRECTV, handled high call volumes, upsold services, and improved customer loyalty through effective support and retention tactics.
Education
Degrees, certifications, and relevant coursework
ESI Business School, El Salvador
Bachelor's Degree in Marketing, Marketing
2014 - 2021
Completed undergraduate studies in marketing culminating in a Bachelor's degree with coursework relevant to sales, customer success, and marketing strategies.
USUniversidad Evangélica de El Salvador
Doctorate in Dental Surgery, Dental Surgery
2014 - 2021
Completed professional studies in dental surgery leading to the Doctorate in Dental Surgery credential.
La Ceiba Bilingual School
High School Diploma, Secondary Education
2011 - 2013
Completed secondary education and obtained a high school diploma at a bilingual institution.
German School San Salvador
Primary & Secondary Education
2000 - 2011
Attended primary and lower-secondary education at a German international school with bilingual instruction.
Dale Carnegie
Professional Training
Completed Dale Carnegie public speaking and communication training.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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