Cesar Del Vecchio
@cesardelvecchio
Operations and customer relations leader who improves performance, resolves issues, and strengthens client relationships.
El SalvadorWhat I'm looking for
I bring 10 years of experience as a customer relations and operations professional, focused on delivering exceptional service and building strong client relationships. I’m proactive, organized, and responsible—especially when multitasking, handling escalations, and keeping communication clear.
As an Operations Account Manager, I managed daily operations while ensuring performance and productivity at scale. I developed project plans with timelines, budgets, and resource allocation, coordinated cross-functional teams, monitored KPIs, and supported client satisfaction through effective budgeting and service handling.
Earlier, I worked as a Contact Center Supervisor, supervising and mentoring teams of 20+ agents. I set performance goals, conducted quality audits, handled escalated inquiries, and led training sessions that improved call handling and overall team results.
In supporting roles, I strengthened front-desk and customer service execution by managing calendars, scheduling, inbound/outbound communication, and appointment adherence. I use CRM tools, advanced Microsoft Excel, and back-office systems (including medical billing and patient management) to resolve issues quickly, document learnings, and continuously improve processes.
Experience
Work history, roles, and key accomplishments
Client Success Manager at Teem overseeing 50+ client accounts and supporting 70+ team members. I serve as the main bridge between clients and internal staff, ensuring clear communication, strong performance, and long-term retention.
I manage the full client lifecycle — onboarding, account growth, additional role placements, revenue expansion, invoicing coordination, and ongoing support.
Operations Account Manager
The Office Gurus
Jan 2021 - Jan 2024 (3 years)
Managed daily operations and led a team of 100+ employees to ensure productivity and performance targets. Oversaw project planning (timelines, budgets, and resource allocation), monitored KPIs, and coordinated cross-functional teams including procurement and quality control.
Virtual Assistant and Remote Front Desk
The Office Gurus
Jan 2019 - Jan 2021 (2 years)
Provided inbound and outbound customer support via calls, email, and chat, handling issues and resolving inquiries to support client satisfaction. Managed appointments and reservations, scheduled and confirmed bookings, and assisted with rescheduling or cancellations as needed.
Contact Center Supervisor
The Office Gurus
Jan 2014 - Jan 2019 (5 years)
Supervised, coached, and mentored a team of 20+ call center agents, setting performance goals and providing regular feedback. Conducted quality audits, handled escalated customer inquiries, monitored KPIs, and led training for new agents.
Education
Degrees, certifications, and relevant coursework
Salvadorean Institute
High School Diploma, High School
Earned a high school diploma from a Salvadorean institute.
Central American University (UCA)
Bachelor of Business Administration (BBA), Business Administration
Completed a Bachelor of Business Administration (BBA) at Central American University (UCA).
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Social media
Skills
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