Misael Baires

I am a customer success and service professional with over 9 years of experience building and maintaining strong client relationships in contact center environments. I specialize in customer satisfaction, needs assessment, product and service communication, and supporting cross-selling and retention goals while working effectively in remote settings.

Throughout my career at Telus Digital El Salvador I progressed from Customer Service Representative to Supervisor and Operations Manager Intern, serving as an escalation point for complex issues, analyzing interactions to improve retention, and maintaining consistent client communication and objective tracking. I am fluent in English and Spanish and proficient with Salesforce, RingCentral, Google Workspace, and Microsoft Office.