At Advert Logix, I manage 75 healthcare accounts across $7K–$15K+ programs, guiding clients from onboarding and adoption through retention and expansion. During my tenure, I helped reduce churn from 12.67% to 7.56%.
I lead 40–45 strategic customer conversations each week, using customer health and performance data to identify risks and growth opportunities. I also coordinate an average of 12 new client onboardings per month.
At Funnelytics, I improved qualification, confirmation, and follow-up processes, increasing the appointment show rate from 18% to 55%+ within 30 days. Improvements to onboarding and retention workflows also reduced customer churn by 24%.
At Teleperformance, I managed $12M+ enterprise client programs for Fortune 500 brands including AT&T and DIRECTV, and generated 20% annual revenue growth. I led executive QBRs and managed cross-functional delivery organizations supporting 300–500 employees.
